CHAND BEHAL
KITCHNER,ONTARIO
Summary
Dynamic professional with a proven track record at SASB & CO, adept in customer service and critical thinking. Excelled in resolving high-stress situations, enhancing customer loyalty, and supporting rigorous audit standards. Skilled in Microsoft Excel and active listening, consistently achieving beyond set targets through strategic problem-solving and data analysis.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Esso Gas Station
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Audit Assistant
SASB & CO
01.2021 - 03.2023
- Reviewed general ledger transactions to identify errors or irregular entries.
- Assessed financial statements and records.
- Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
- Completed audits in accordance with regulations and procedures.
- Performed auditing work in accordance with rigorous auditing standards and principles.
Education
Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12-2024
BACHELOR OF COMMERECE - Accounting And Finance
GURU NANAK DEV UNIVERSITY
INDIA, PUNJAB, AMRITSAR05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Store maintenance
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
Esso Gas Station
05.2023 - Current
Audit Assistant
SASB & CO
01.2021 - 03.2023
Business Management
Conestoga College Institute of Technology And Advanced Learning
BACHELOR OF COMMERECE - Accounting And Finance
GURU NANAK DEV UNIVERSITY
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