Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
Generic

Chand

Newmarket,ON

Summary

Dynamic Assistant Manager at A&W with a proven track record in labor management and employee training. Successfully optimized workflows, leading teams to consistently exceed performance targets. Adept at fostering customer relationships and enhancing service quality, while leveraging Excel proficiency for effective sales reporting. Passionate about inspiring excellence in team performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

A&W
08.2022 - 11.2024
  • Managed labor resources weekly, consistently exceeding performance targets.
  • Developed weekly schedules to align with guest count, sales objectives, and profit goals.
  • Optimized workflow using 'aces in place' philosophy, managing 20to 30 crew members.
  • Conducted quality checks on online delivery bags to ensure accuracy and satisfaction.

Shift Supervisor

A&W
07.2021 - 08.2022
  • Provide comprehensive training and coaching to staff members, guiding them towards achieving and maintaining A&W gold standards.
  • Encourage crew members to set personal goals for improvement.
  • Guide team in delivering fast, accurate and friendly services.
  • Inspire excellent customer service by creating a reward for positive customer feedback on employees.

Customer Service

Concentrix
06.2020 - 07.2021
  • Greet customers in friendly, courteous and professional manner.
  • Listen attentively to customer needs and concerns.
  • Clarify customer requirement, use decision support tools and resources to resolve customer issues that are unstructured and require some clarification and conceptual thinking.
  • Complete work accurately including appropriately notating of accounts as required.

Cashier

Shoppers Drug Mart
03.2019 - 06.2020
  • Provide positive customer experience with fair, friendly, and courteous service.
  • Registers sales on a cash register by scanning items, itemizing and totaling customer’s purchases.
  • Resolve customer issues and answers questions.
  • Processes return transactions.

Education

International Business Management -

Mohawk College
Hamilton, Ontario
01.2020

Bachelors Of Commerce (Honors) -

Khalsa College
Amritsar, Punjab, India
01.2018

OMVIC License - Automotive Industry

Georgian College of Applied Arts And Technology
Barrie

Skills

  • Customer relationship management
  • Payroll processing
  • Recruitment and hiring
  • Active listening
  • Effective communication
  • Time management
  • Excel proficiency
  • Employee training
  • Labor management
  • Sales forecasting
  • Team leadership
  • Task prioritization
  • Sales reporting
  • Teamwork and collaboration
  • Professionalism

Certification

  • omvic licence

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Affiliations


* Participated in community clean-up events and neighborhood improvement initiatives
* Attended personal development workshops focused on communication, confidence, and mindset
* Passionate about learning—consistently read books on self-improvement, sales psychology, and customer service

Accomplishments

* Successfully completed OMVIC certification, demonstrating strong understanding of automotive sales ethics and regulations
* Recognized by peers or mentors for excellent communication and customer service skills
* Took initiative to learn about vehicle features and financing options to better support client needst

Timeline

Assistant Manager

A&W
08.2022 - 11.2024

Shift Supervisor

A&W
07.2021 - 08.2022

Customer Service

Concentrix
06.2020 - 07.2021

Cashier

Shoppers Drug Mart
03.2019 - 06.2020

International Business Management -

Mohawk College

Bachelors Of Commerce (Honors) -

Khalsa College

OMVIC License - Automotive Industry

Georgian College of Applied Arts And Technology

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