Chanchu Lukose
Edmonton,Canada
Summary
Results-driven professional with seven years of experience in management and social work. Expertise in team leadership, program development, and target achievement. Proven ability in collaboration, conflict resolution, and delivering impactful solutions for diverse communities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Addiction and Mental Health Recovery Worker
Alberta Health Services
Edmonton, AB
09.2021 - Current
- Coordinated case management services for diverse client populations and needs.
- Conducted assessments to identify individual needs and develop individualized service plans.
- Ensured compliance with relevant regulations, policies, procedures, and standards of practice.
- Developed and implemented case management strategies to ensure client needs were met.
- Ensured compliance with relevant regulations, policies, procedures, and standards of practice.
- Provide counseling and non-counseling support to clients in need.
- Liaison for the Care Manager, Clinical Team, guardians, and other stakeholders.
- Schedule, supervise, and coordinate staff and addiction-specific programs.
- Conduct psychoeducational and psychotherapy groups, and individual education support sessions..
- Develop and implement individually-based intervention programs for clientele.
- Facilitated group sessions to promote peer support and engagement.
- Collaborated with multidisciplinary teams to coordinate comprehensive care services.
- Provided crisis intervention services to individuals in recovery from substance abuse and mental health issues.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
Assistant Manager
Entrust Disability Service
Edmonton, Alberta
10.2019 - 10.2021
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Develop and implement individualized care plans tailored to clients with complex behavioral issues and mental health concerns, ensuring their unique needs are addressed.
- Leading the planning and execution of Person-Centered Meetings, fostering a collaborative approach to care that empowers clients to actively participate in their treatment and progress.
- Support and develop programming to help individuals in care focus on positive behavior, mental wellness, and skill- building, enhancing client's abilities to manage daily challenges.
- Maintain accurate and up-to-date client records, documentation, and progress reports to ensure compliance with regulatory standards and facilitate effective communication among stakeholders.
- Provide guidance, support, and coaching to your team members, promotion a cohesive and understanding approach to managing clients' unique needs.
- Collaborate with healthcare professionals, therapists, and external agencies to ensure a holistic and comprehensive approach to care for each client.
- Help schedule and coordinate efforts with scheduling to ensure support for clients at all times.
- Documented case notes and maintained accurate records in compliance with regulations.
- Collaborated with community resources to enhance support offerings for clients.
Mental Health and Addiction Worker (Casual)
Family Connection Inc
Edmonton, Alberta
06.2018 - 03.2020
Child and Youth Worker (Casual)
Unlimited Potential Community Servicese
Edmonton, Alberta
08.2018 - 02.2019
Community Support Worker
Entrust Disability Service
Edmonton, AB
05.2017 - 09.2020
Human Resources Manager
International Hospital of Bahrain
Manama
11.2011 - 05.2014
- Managed employee records, payroll data, benefits information, performance reviews, and other HR documents.
- Managed day-to-day human resources tasks and responsibilities to facilitate operations.
- Created reports based on HR metrics to determine turnover rates or absenteeism levels.
- Investigated employee grievances and complaints and provided recommendations for resolutions.
- Collaborated with department heads to identify staffing needs and develop succession plans accordingly.
- Resolved conflicts between different departments or personnel using mediation techniques.
- Prepared job postings, organized job fairs, and conducted interviews for potential candidates.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
- Provided guidance and support to new hires to facilitate smooth onboarding process.
- Collaborated with other department resources to provide training and growth opportunities.
- Worked closely with management team to reduce turnover, increase employee engagement and promote core values.
Human Resources Manager
Malik Deenar Charitable Hospital
Kerala, India
11.2007 - 08.2009
Education
Social Work Diploma - RSW
Norquest College
Edmonton, AB01.2020
Masters in Business Administration -
Kannur University
India01.2007
Bachelor's Degree in Commerce - Finance
Mysore University
India01.2005
Skills
- Case management
- Motivational Interviewing
- Multicultural Competence
- Resilience Building
- Mental health awareness
- Family Engagement
- Client Relationship Building
- Active Listening
- Trauma-Informed Care
- Conflict resolution
- Substance abuse knowledge
- Team collaboration
- Resource coordination
- Group facilitation
- Attention to detail
- Program development
Certification
- Registered Social Worker
- Non-Violence Crisis Intervention
- Alberta Opioid Dependency Treatment Virtual Training
- Basic Life Support
References
References available upon request
Awards
Awarded Employee of the Month,
Entrust Disability Services 2017
Registration /License
- Registered Social Worker
Timeline
Addiction and Mental Health Recovery Worker
Alberta Health Services
09.2021 - Current
Assistant Manager
Entrust Disability Service
10.2019 - 10.2021
Child and Youth Worker (Casual)
Unlimited Potential Community Servicese
08.2018 - 02.2019
Mental Health and Addiction Worker (Casual)
Family Connection Inc
06.2018 - 03.2020
Community Support Worker
Entrust Disability Service
05.2017 - 09.2020
Human Resources Manager
International Hospital of Bahrain
11.2011 - 05.2014
Human Resources Manager
Malik Deenar Charitable Hospital
11.2007 - 08.2009
Social Work Diploma - RSW
Norquest College
Masters in Business Administration -
Kannur University
Bachelor's Degree in Commerce - Finance
Mysore University
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