Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chanchal Sharma

Chanchal Sharma

Solutions Architect
Oakville,ON

Summary

Multifaceted technical career with an extensive track record of innovation and success Over 16 years of wide-ranging and deep experience leading the design and implementation of end-to-end technical solutions on large complex projects in fast-paced dynamic environments. Ability to manage multiple priorities and aggressive deliverables and to take a leadership role in moving initiatives forward. Expertise across a range of industries including Brokerage, Banking, Insurance and Telecommunications. Exceptional ability to adapt to unfamiliar environments and quickly become productive and efficient in new industries and application domains. Highly motivated individual recognized by colleagues, managers, as well as clients for can-do attitude and highly professional approach.

Overview

16
16
years of professional experience
4
4

Certifications

2
2
years of post-secondary education

Work History

Solutions Architect

Amdocs Canadian Managed Services
Mississauga
11.2021 - Current
  • To orchestrate digital transformation of T-Mobile USA's legacy systems with ownership of solution architecture, design, and delivery
  • Partnering with marketing and business stakeholders to identify product needs and translate them into technical specifications
  • Stewarded CARE cost reduction program that enabled parallel work on large business account with 2K+ subscribers and saved 10% time on support of business accounts
  • Integrated new generation billing system for 100M customer base that reshapes T-Mobile's business domains through introduction of domain driven design architecture, flexibility, and independence of new requirements
  • Led partner API program for T-Mobile for business/customer customers - delivered self-service lifecycle management products that empower clients with frictionless experiences
  • Managing team of 6 members working across offshore and onshore
  • Producing architecture blueprints, security, customer journeys & interface designs to enable e-Commerce flows for B2B/B2C aligning with enterprise strategy and industry best practices
  • Influencing decision-making at executive levels, securing buy-in for strategic initiatives
  • Collaborating with cross-functional teams to design, develop, and implement complex integration solutions with 25% reduction in processing time
  • Demonstrating expertise in low-code/no-code platforms, and cybersecurity
  • Established and maintaining strong partnerships with business and technology stakeholders
  • Promoting and leading collaboration between cross-functional teams by serving as a liaison between IT and business stakeholders with decision making
  • Conducting technical workshops and education sessions for customers and 3rd party vendor teams
  • Tools/Technologies used – Microsoft Power BI, Microsoft Visio, Lucidchart, PL/SQL, Oracle, Postgres, HBase, Postman, GIT, Figma, XML, JSON, Jira, Confluence, AWS, e-commerce, Kafka, security patterns, Web application architecture patterns, Telecom ordering, rating & charging, billing, SAFe 5, TMF

Solutions Architect

Amdocs Inc
Richardson
04.2019 - 10.2020
  • Architected and executed a business and technology roadmap for the offers, discounts & promotions for AT&T Digital's Omnichannel implementation
  • Produced and maintained artifacts for cloud based Microservices solutions for product's line of business through adherence to DevOps best practices
  • Successfully aligned four independent teams to facilitate a coordinated approach to business capability development and delivery
  • Improved design delivery time by 20% by overcoming knowledge gaps within the team
  • Managed approximately 30 discussions and emails per day with customers
  • Analyzing Legacy system architecture and implementation for business requirements, solution and required interfaces
  • Architecture, design and interface reviews with different stakeholders
  • Writing User Stories and discussing solutions with SCRUM teams
  • Providing solutions for any gaps or other issues
  • Providing values addition inputs for Amdocs core product design and enhancement with business requirements
  • Championed a culture of continuous improvement by conducting code reviews and providing constructive feedback to peers
  • Tools/Technologies used –Microsoft Visio, PL/SQL, Oracle, Toad, Postman, XML, JSON, Jira, Confluence, Azure, e-commerce, Telecom ordering, Telecom pricing and promotions, SAFe 5, TMF

Software Development Specialist

Amdocs Inc
Richardson
02.2012 - 03.2019
  • Leading and mentoring team of 5 members for daily tasks assignments
  • Delivering highly available systems utilizing load balancing techniques, allowing for seamless scalability during peak usage periods for batch and real time processing
  • Increased customer satisfaction by identifying revenue impacting issues during early stages of development for Connected car deployment of AT&T- Audi
  • Improved monthly and annual financial reporting accuracies by 5% by identifying the gaps
  • Improved system stability and deployments stabilization periods by identifying bottlenecks in existing infrastructure and recommending appropriate optimizations or upgrades as necessary
  • Software design, development & Production support including responsibility of resolving production and pre-production issues, impacting client's business and revenue within Service Level Agreement by providing quick resolution/Work Around customized solutions
  • Supporting Product Pre Sales and Sales team for production functionality & handling POC for new business requirements
  • Tools/Technologies used – Java, C++, Python, MS Office suite, Perforce, PL/SQL, Oracle, Toad, Jira, HP Quality Center, DevOps, Weblogic, Telecom pricing and charging, Telecom billing.

Senior Subject Matter Expert

Amdocs Development Center India
Pune
06.2007 - 01.2012
  • Led & mentored team of 3 members for daily tasks
  • Scoping, estimations, Development, Testing support, Production upgrade/Product migration support activities for various project releases for AT&T USA and APAC clients
  • Cross competency participation in building reusable components per industry standards and best practices
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

Education

Nano Degree - Data Analysis & Visualization With Power BI

Udacity
Online
09.2022 - 01.2023

Master's in Technology - Computer Science and Engineering

Chaudhary Devi Lal University
Sirsa, Haryana, India
06.2003 - 07.2005

Skills

  • End-to-end solutions architecture
  • Digital Transformation Initiatives
  • Integration of Heterogeneous Systems
  • Distributed/Near Real-time Systems
  • Event-driven and Microservices Architecture
  • Liaison Between Business and Technology Stakeholders
  • People and Project Management
  • Design and Development
  • On-time and On-budget Project Delivery
  • Migration strategies
  • Customer Satisfaction

Certification

Microsoft Certified: Azure Fundamentals Microsoft Azure Architect Technologies Certified SAFe 5 Product Owner/Product Manager Foundations of Cyber Security

Timeline

Nano Degree - Data Analysis & Visualization With Power BI

Udacity
09.2022 - 01.2023

Solutions Architect

Amdocs Canadian Managed Services
11.2021 - Current

Solutions Architect

Amdocs Inc
04.2019 - 10.2020

Software Development Specialist

Amdocs Inc
02.2012 - 03.2019

Senior Subject Matter Expert

Amdocs Development Center India
06.2007 - 01.2012

Master's in Technology - Computer Science and Engineering

Chaudhary Devi Lal University
06.2003 - 07.2005

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Chanchal SharmaSolutions Architect