Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Chanchal Gurjar

Greater Toronto Area,ON

Summary

A dynamic leader with a proven track record at Waffle To Go, I spearheaded operations, enhancing business growth through data-driven strategies and innovative process improvements. Expert in digital marketing and customer support, I excel in organizational development and problem resolution, significantly boosting productivity and brand engagement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Head of Operations

Waffle To Go
02.2024 - Current
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.

Marketing Manager

Boxy's Burrito
03.2022 - 01.2024
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.

Customer Service Associate

Walmart Canada
02.2022 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Diploma - Advertising, Marketing & Communications

Sheridan College
Mississauga, ON
04-2021

Skills

  • Operational excellence
  • Digital marketing
  • Customer support
  • Business analysis
  • Problem resolution
  • Organizational development
  • Social media marketing

Languages

English
Full Professional
Hindi
Native or Bilingual

Certification

Fundamentals of Digital Marketing-Google

Google Ads Analytics - Google
Digital Marketing Simtership - Stukent (Sheridan) Hootsuite Platform Certification - Hootsuite

Hootsuite Social Media Marketing Certification Salesforce CRM Software Certification

Timeline

Head of Operations

Waffle To Go
02.2024 - Current

Marketing Manager

Boxy's Burrito
03.2022 - 01.2024

Customer Service Associate

Walmart Canada
02.2022 - 01.2024

Diploma - Advertising, Marketing & Communications

Sheridan College

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Chanchal Gurjar