Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chanceline Rukundo

Edmonton,AB

Summary

Experienced in sales, analysis, recruitment, and operations management, including development & training of high performing teams. Currently my role as a General Manager is dedicated to build a diverse and welcoming culture that provides an environment for people to be successful, while having fun doing what they love in the Fitness Industry.

Grit, integrity, courage and empathy are all important qualities to me, and are best when lead by example.

Overview

6
6
years of professional experience

Work History

General Manager

GYMVMT
10.2023 - Current
  • Manage the overall operation of the club by working closely with all departments.
  • Restructured the sales and service team by bringing in new talent to improve the club culture.
  • Develop and implement new strategies to increase performance metrics and profitability.
  • Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitor financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Train new employees on proper protocols and customer service expectations.

General Manager

GoodLife Fitness
12.2022 - 09.2023
  • De-escalated high level members issues through a solutions-focused approach which resulted in increased member retention.
  • Analyzed sales and service metrics daily then strategized how to creatively and aggressively implement sales tools across the team to surpass monthly/quarterly budgets.
  • Coached team members to drive the sales business in order to capture 100% of club opportunity through strong prospecting, lead generation, consulting, and closing skills.
  • Held daily/weekly/monthly training with sales and service team through various sales strategies to close at a minimum of 50% on membership sales.
  • Improved the club culture and team effectiveness in 6 months by setting clear and effective goals.
  • Mitigated business risks by working closely with staff members and assessing performance.

Club Opening and Support Specialist

GoodLife Fitness
04.2022 - 11.2022
  • Executed club openings across Canada to ensure it is executed with excellence each time.
  • Supported all stages of a club opening from organizing pre-sales campaigns, and facility setup.
  • Worked closely with several departments such as Operations, Marketing, Construction and Recruitment.
  • Managed and supported four club openings in an organized manner using all required tools and processes to ensure successful openings.
  • Worked with the managers to ensure associates schedules are created under budget.
  • Supported new clubs in achieving sales goals through development and training of high performing teams.
  • Achieved and surpassed all personal sales goals.

Assistant General Manager

GoodLife Fitness
06.2021 - 04.2022
  • Supported the General manager on daily tasks to ensure smooth daily club operations.
  • Oversaw complete ownership of the new member experience from lead generation to ongoing member service using GoodLife’s CRM database.
  • Empowered my sales team to own their business by creating a positive and transparent environment, which resulted in a 15% increased sales monthly.
  • Diffused escalated member complaints using solution focused and crucial conversation training.
  • Hired and onboarded new associates.
  • Executed daily, weekly, monthly training and development of front desk associates to help increase walk in sales.
  • Contributed to the member retention and engagement through my charisma.
  • Excelled in personal sales by authentic selling to help members get started on their health and fitness goals.

Motivator

GoodLife Fitness
06.2020 - 06.2021
  • Motivated and encouraged members to meet their fitness goals when checking into the club.
  • Managed club supply inventory and placed orders.
  • Informed and promoted monthly marketing.
  • Participated in the operation of the club by taking on more responsibilities beyond my role such as onboarding and training of new Motivators and Fitness advisors.
  • Helped grow the Group fitness program by 50% in creating memorable rapport with members and guests.
  • Was nominated for over 10 wow moments by my peers for going above and beyond my role expectations.
  • Created wow experiences for members by remembering their names and the services they use on a day to day basis which sped up the members check in process.

Fitness Advisor

GoodLife Fitness
07.2017 - 09.2019
  • Assisted in de-escalating situations by using the LESTER approach.
  • Helped save 30% of member cancellations by getting them re-engaged with their fitness goals which resulted in keeping them as active members.
  • Helped onboard and offboard new associates.
  • Assisted in training new motivators and fitness advisors.
  • Consistently exceeded the company's monthly sale membership expectations making me a top fitness advisor in the company while maintaining a 30% personal training sales in my entire fitness advisor career.
  • Earned my way up to the top 500 employees in the entire company in 2018 and 2019.
  • Completed Lean Body certification through DTS Fitness education.

Education

High School Diploma -

Ross Sheppard High School
Edmonton, AB
06.2015

Certificate of Technical Studies - Fitness

DTS Fitness Education
05.2018

Certificate - First Aid CPR/AED

Red Cross

Skills

  • Fluent in English and French
  • Emotional Intelligence
  • Leadership
  • Critical Thinking
  • Performance Management
  • Business Planing
  • Public Speaking
  • Problem Solving
  • Communication
  • Mentorship
  • Sales Management
  • Collaborative Leadership
  • Training & Development
  • Analytical Skills
  • Presentation Skills
  • Interpersonal Skills
  • Vendor Sourcing

Languages

English
Native or Bilingual
French
Native or Bilingual
Swahili
Native or Bilingual

Timeline

General Manager

GYMVMT
10.2023 - Current

General Manager

GoodLife Fitness
12.2022 - 09.2023

Club Opening and Support Specialist

GoodLife Fitness
04.2022 - 11.2022

Assistant General Manager

GoodLife Fitness
06.2021 - 04.2022

Motivator

GoodLife Fitness
06.2020 - 06.2021

Fitness Advisor

GoodLife Fitness
07.2017 - 09.2019

High School Diploma -

Ross Sheppard High School

Certificate of Technical Studies - Fitness

DTS Fitness Education

Certificate - First Aid CPR/AED

Red Cross

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Chanceline Rukundo