Chance Nancoo
Skilled Labor Worker
Toronto,ON
Summary
Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Warehouse Order Picker
ITS Staffing Solutions
1 2021 - 12.2022
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Contributed to warehouse cleanliness by regularly disposing of waste materials and maintaining orderly workstations.
- Enhanced workplace communication through active participation in team meetings and proactive reporting of any operational issues.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers
Community Volunteer
Tropicana Community Services
01.2019 - 09.2020
- Oversee inventory, order and purchase of supplies
- Prepared life skills workshops for youth
- Supported underprivileged families with essential services such as food distribution, clothing drives, and shelter assistance.
- Improved local environment by leading clean-up projects, tree planting initiatives, and recycling programs.
- Empowered individuals experiencing homelessness by serving meals in soup kitchens or preparing food packages for distribution centers.
- Strengthened community relationships by organizing and participating in various outreach programs.
- Implemented and developed programs to address poverty and inequality.
Cashier/Warehouse Worker
Canadian Tire
01.2016 - 01.2017
- Promoted to Cashier and held two different roles
- Maintain in-store promotions, deals and product locations to provide exceptional customer service
- Organized and displayed merchandise to attract customers' attention and increase store traffic
- Responded to and handled customer inquiries, requests and concerns promptly
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Restocked and organized merchandise in front lanes.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean and safe working environment by following safety protocols and keeping work areas tidy.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Debt Collector
NCO Financial Services
01.2015 - 01.2016
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
-
05.2001 -
Skills
Loading and unloading
Heavy Lifting
Hand-Eye Coordination
Customer Service
Quick Learner
Exceptional time management skills
Attention to Detail
Motivated Team Player
Order picking and processing
Languages
English
Full Professional
Certification
WHMIS
Timeline
Community Volunteer
Tropicana Community Services
01.2019 - 09.2020
Cashier/Warehouse Worker
Canadian Tire
01.2016 - 01.2017
Debt Collector
NCO Financial Services
01.2015 - 01.2016
High School Diploma -
-
05.2001 -
Warehouse Order Picker
ITS Staffing Solutions
1 2021 - 12.2022
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