Chananchida Promtip
Victoria,Canada
Summary
Strong written and verbal communication skills. Has a proven track record of responding to needs efficiently by answering 50+ phone calls per day as part of customer service role. Proven leadership skills in driving team successes being a team leader and collaborator in the training of 10 new employees per week resulting in a highly efficient work process increasing productivity at work. Fluent in English, Thai and Laos. Acquired Google IT Support Professional Certificate in 2022 Junior IT Analyst Program and Google UX/UI Certificate in 2025. Also recive the Emily Carr University UX/UI batch in 2025. Has 2+ years of experience providing excellent end-client customer support and customer service skills. Increased client satisfaction and repeated sales leading to promotion. Make team leader positioning in less than half a year of acquiring the role. Excellent marketing skills with a proven track record of being "Top 6 highest performance fundraiser of the year". Highly skilled in troubleshooting, repairing and upgrading: software, hardware, operating systems and mobile devices with an interact in data analytics and processes. Demonstrated ability in providing satisfactory solutions to clients with excellent problem solving skills developed through years of customer support experience and community engagement events.
Overview
8
8
years of professional experience
Work History
Generalist
Outlier
Victoria, British Columbia
11.2025 - Current
- Collaborated with teams to streamline operational workflows and enhance efficiency.
- Analyzed data to identify trends and inform decision-making processes.
- Created detailed reports on project progress and performance metrics.
- Identified needs of customers promptly and efficiently.
Home maker
Self
Victoria, Bc
06.2023 - 09.2025
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Complete daily household tasks
- Implemented daily routines to promote structure and stability in the home environment.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Completed basic administrative work and managed household accounts.
- Administered medication and medical treatments, following physician orders.
IT Intern
HCL
Vancouver, British Columbia
01.2023 - 04.2023
- Assisted in troubleshooting hardware and software issues for end-users.
- Collaborated with team members to maintain server functionality and security protocols.
- Conducted system updates and backups to ensure data integrity and availability.
- Supported the implementation of IT projects by gathering requirements from stakeholders.
- Documented technical procedures and user guides for internal reference and training.
Team Leader
Public Outreach
Victoria, British Columbia
09.2021 - 09.2022
- Held leadership role in administrative tasks by making shift prep, store and supplied team's gear
- Responsible for increased participation of staff in events by 15% through spearheading hosted briefing activity, checked-in with employee, and end of day group meetings
- Took charge of the crew in and cash out of employees
- Provided decision making and time management with company in relation to scheduling, meeting locations, crew in, cash out of employee and managed employee pay hours
- Attended leadership meetings with other team leaders to ensure efficient processes are in place
- Engaged in door to door and street fundraising activities to support organizations needing financial assistance
- Represented Doctors without Borders/MSF, CNIB, UNICEF and Greenpeace
- Successfully processed monthly/one time gift donations that resulted to meeting all weekly goals
- Handled over 100 client concerns per day. With proven track record of customer satisfaction through positive feedbacks generated.
- Acted as team leader and collaborator driving teams to success with previous experience in training 10 new employees at work
- Motivated team and helped identify between good and bad sources of power, and between strong and weak methods of influence.
- Organized school seasonal events and activities
- Empowered Teachers and Cultivated Leadership Skills
- Worked with a team to resolve various issues within the school system
- Creates collaborative, inclusive learning environments for everyone.
- Participated in team building exercise.
Director Personal Assistant
City of Victoria
Victoria, British Columbia
09.2020 - 01.2021
- Assisted the director with all tasks, keeping a clear network of communication with all staff members
- Made the shot list and various documents that is needed for the shoot.
- Ensured a positive and stable communication between all crew members.
- Assisted various odd jobs that is need to be done around site.
- Operated with equipment if needed.
- Cleaned and inspected all equipment, keeping everything up to date.
SERVER
Quality Foods
Victoria, British Columbia
11.2017 - 12.2018
- In charge of preparation and set up for store opening, and ensured everything was done and ready on the stock list
- Kept up with all orders in a fast-paced environment and served customers with positive and friendly attitude.
- Restocked and reorganized work station
- Ensured that all food preparations are done efficiently which minimized wastage on food
- Sanitized and wiped down everything for closing shift
- Prepped up and saw to it that a restock list is readily available for the morning shift
Education
Some College (No Degree) - UX/UI
Emily Carr University
Vancouver , B.CUX/UI Certificate - UX/UI
Coursera
10.2024 - 04.2025
Google IT Support Professional Certificate -
NPower Canada
TorontoDogwood Diploma -
Belmont Secondary High School
Victoria, British ColumbiaSkills
- Windows
- Android
- IOS
- Mac OS
- Linux
- Microsoft Office 365
- VMware
- Google Workspace
- Packet Tracer
- Google sheets
- Canva
- Figma
- Adobe XD
- Abobe acrobat
- Adobe illustrator
- Adobe clound
- Word
- Excel
- Power point
- Agile
- Waterfall
- Scrum
- Kanban
- Trello
- Gantt Charts
- Customer service
- Customer satisfaction
- Customer relations
- Concer handling
- Sale
Websites
Volunteer Experience
Student Council Member, Sooke, B.C, Took charge of school or classroom issue/demands from fellow student and discuss appropriately in meeting., Acted as a bridge of communication between teacher and student., Organized the school dance, talent show, and Grad ceremony., Attended meetings each day to debate future for the school., Motivated team in leading by example.
Education Certifications
- Dogwood Diploma, Belmont Secondary High School, Victoria, British Columbia, 07/01/19
- Google IT Support Professional Certificate, 12/01/22
- Junior IT Analyst Program, NPower Canada, Toronto, Ontario, 09/01/22, 12/01/22
- Google Couresra UX/UI Certificate, 01/05/25
- Emily Carr University UX/UI batch, 01/12/25
Timeline
Generalist
Outlier
11.2025 - Current
UX/UI Certificate - UX/UI
Coursera
10.2024 - 04.2025
Home maker
Self
06.2023 - 09.2025
IT Intern
HCL
01.2023 - 04.2023
Team Leader
Public Outreach
09.2021 - 09.2022
Director Personal Assistant
City of Victoria
09.2020 - 01.2021
SERVER
Quality Foods
11.2017 - 12.2018
Some College (No Degree) - UX/UI
Emily Carr University
Google IT Support Professional Certificate -
NPower Canada
Dogwood Diploma -
Belmont Secondary High School