Chanukya Reddy Tetali
Scarborough,Ontario
Summary
Dynamic professional with a proven track record at Defender Security Group, excelling in site surveillance and conflict resolution. Recognized for outstanding customer service and achieving 100% quality scores in previous roles. Adept at enhancing security measures while fostering effective communication, ensuring a safe and welcoming environment for all stakeholders.
Overview
13
13
years of professional experience
Work History
Security gaurd
Defender Security Group
Toronto, Ontario
06.2025 - Current
- Maintained security of construction and business sites, deterring intruders effectively.
- Served as a concierge for various clients, managing occupant inquiries and complaints.
- Conducted regular inspections to ensure premises remained secure.
- Facilitated communication between occupants and management to resolve issues.
Revenue cycle officer
IKS
Hyderabad
08.2019 - 03.2023
- Conducted thorough reviews of hospital accounts to confirm full payment by insurance providers.
- Facilitated training sessions for new hires to resolve process-related challenges effectively.
- Served as Team Lead on special projects, enhancing workflow and team collaboration.
- Supported appeals department with lab denial cases, improving resolution outcomes.
- Achieved Performer of the Month status on multiple occasions for outstanding performance.
Sr. Client Service Executive
Scio Management Solutions
Chennai
04.2018 - 03.2019
- Conducted thorough reviews of hospital accounts to ensure accurate patient billing processing.
- Verified insurance payments on patient accounts, facilitating billing for remaining balances.
- Served as Sr. Client Service Executive within Patient Billing team, enhancing service delivery.
- Supported Denials and Benefits Verification teams by providing essential insights.
- Trained as quality analyst, performing internal audits to uphold compliance standards.
Sr. Customer Care Executive Level 1B
Tata Business Services
Chennai
02.2015 - 07.2017
- Helping the customers if they have any problem with their orders billing.
- Best sales representatives when working for sales team.
- Worked in the credit card decline team to assist customers with their payments when the payments decline.
- Trained the New hires to understand the process.
- Helping the new Hires and supporting them with the issues related to process.
- Worked as a Quality Analyst for the email and chat teams.
- Achieved 100% customer satisfaction for the month of 6 consecutive months.
- Promoted to the credit card department within eight months.
- Promoted to QA team.
- Also trained the newbies and other team members on the process.
Sr. A.R. Caller
Dell International
12.2012 - 01.2014
- Conducted verification of patient benefits through calls to insurance providers.
- Served as medical coder for five months on special HCC initiative.
- Acquired extensive knowledge of US healthcare practices.
- Maintained 100% quality scores for four consecutive months.
Education
Post Graduate in MBA - Entrepreneurship
International Business University
Toronto, ON01-2025
Post Graduate in MBA - Finance
GITAM University
Vizag06-2018
Bachelor of Commerce - Computer Information Systems
Nagarjuna University
05-2012
Intermediate -
Board of Intermediate Education
01.2007
SSC -
Secondary School Education
01.2005
Skills
- Site surveillance and access control
- Emergency response and incident reporting
- Conflict resolution strategies
- Customer service excellence
Hobbies and Interests
Travelling, Playing Volley ball, Reading Books, Camping
Languages
English
Native/ Bilingual
Telugu
Native/ Bilingual
Hindi
Professional
Tamil
Limited
Timeline
Security gaurd
Defender Security Group
06.2025 - Current
Revenue cycle officer
IKS
08.2019 - 03.2023
Sr. Client Service Executive
Scio Management Solutions
04.2018 - 03.2019
Sr. Customer Care Executive Level 1B
Tata Business Services
02.2015 - 07.2017
Sr. A.R. Caller
Dell International
12.2012 - 01.2014
Post Graduate in MBA - Entrepreneurship
International Business University
Post Graduate in MBA - Finance
GITAM University
Bachelor of Commerce - Computer Information Systems
Nagarjuna University
Intermediate -
Board of Intermediate Education
SSC -
Secondary School Education