Chan Chak Sum
Calgary,Canada
Summary
Detail-oriented and bilingual professional fluent in English and Cantonese, equipped with strong communication and problem-solving skills. As a recent graduate, brings fresh perspectives to the role of Bilingual Credit Management Resolution Officer. Committed to enhancing client relationships and optimizing operational efficiency through effective resolution strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Special Duties Team
City Security Company Limited
, Hong Kong
06.2024 - 08.2024
Student
Hong Kong Community College, The Hong Kong Polytechnic University
, Hong Kong
01.2024 - 06.2024
Cleaning Assistant
Shake Shack (Hong Kong) Limited
, Hong Kong
12.2023 - 01.2024
Student
Hong Kong Community College, The Hong Kong Polytechnic University
, Hong Kong
09.2022 - 12.2023
Student
The Church of Christ in China Chuen Yuen
, Hong Kong
06.2014 - 09.2022
Education
Associate Degree - International Business
Hong Kong Community College
Hong Kong01-2024
Associate Degree - International Business
Hong Kong Community College
Hong Kong09-2022
Skills
- Bilingual Communication: Fluent in English and Cantonese (both written and verbal)
- Customer Service: Strong interpersonal skills with a focus on customer satisfaction
- Analytical Skills: Ability to assess financial information and make informed decisions
- Problem-Solving: Capable of resolving conflicts and finding effective solutions
- Attention to Detail: Meticulous approach to data entry and documentation
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Certification
IELTS Test Score, Overall band score of 5.5 (Listening: 5.0, Reading: 5.5, Writing: 5.5, Speaking: 5.0), 08/26/23, available upon request
Timeline
Security Special Duties Team
City Security Company Limited
06.2024 - 08.2024
Student
Hong Kong Community College, The Hong Kong Polytechnic University
01.2024 - 06.2024
Cleaning Assistant
Shake Shack (Hong Kong) Limited
12.2023 - 01.2024
Student
Hong Kong Community College, The Hong Kong Polytechnic University
09.2022 - 12.2023
Student
The Church of Christ in China Chuen Yuen
06.2014 - 09.2022
IELTS Test Score, Overall band score of 5.5 (Listening: 5.0, Reading: 5.5, Writing: 5.5, Speaking: 5.0), 08/26/23, available upon request
Associate Degree - International Business
Hong Kong Community College
Associate Degree - International Business
Hong Kong Community College
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