Minura Jayatilleke
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Planning Engineer
Pro Consultancy International (Pvt) Ltd.
03.2022 - 12.2023
- Enhanced project efficiency by developing and implementing comprehensive planning strategies.
- Streamlined processes for improved resource allocation and reduced project delays through detailed scheduling techniques.
- Monitored project progress, identifying potential risks and implementing corrective actions to mitigate their impact.
Customer Service Assistant - Part Time
SPAR Supermarket
11.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Crew Member - FOH
Taco Bell Restaurant
06.2017 - 09.2017
- Cash Handling: Process transactions, handle cash, and provide accurate change.
- Interact with customers, take orders, and ensure a positive dining experience.
- Maintain a clean and organized work environment, including kitchen and dining areas.
Education
Post Graduate Certificate - Sustainable Urban & Transportation Planning
Seneca Polytechnic College, Newnham
11.2024
Skills
- Strong interpersonal skills
- Cash Management
- Customer Service
- Inventory Management
- Team work
- Time Management
- Multi-tasking
- Project management
- AutoCAD software
- MS Project software
- Adobe Photoshop
- Adobe Premiere Pro
Timeline
Customer Service Assistant - Part Time
SPAR Supermarket
11.2022 - 11.2023
Planning Engineer
Pro Consultancy International (Pvt) Ltd.
03.2022 - 12.2023
Crew Member - FOH
Taco Bell Restaurant
06.2017 - 09.2017
Post Graduate Certificate - Sustainable Urban & Transportation Planning
Seneca Polytechnic College, Newnham
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