Enthusiastic professional willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
2
2
years of professional experience
Work History
Shipping and Receiving Clerk
Transplusinc
10.2022 - 03.2024
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Transitioned from a forklift operator role to overseeing all shipping and receiving activities within my tenure at TransPlus.
Received extensive training and mentorship from Supervisor Hamza Obied, leveraging his eight years of expertise in shipping and receiving operations.
Proficient in handling bill of lading documentation and coordinating appointments for drivers according to daily schedules, ensuring smooth logistics operations.
Implemented rigorous quality control measures, meticulously checking orders before shipment to minimize errors; achieved zero instances of incorrect shipments during tenure.
Utilized expert forklift operation skills to load shipments as needed; adeptly managed an average of 10 shipments per day, each containing 30 to 40 skids.
Managed the receiving process for shipments from various carriers, averaging five receiving activities per day, each involving 40 skids.
Diligently reported any damaged skids received, enabling the company to accurately charge customers and maintain customer satisfaction.
Utilized RF gun scanners to accurately scan and log each skid into the inventory system, ensuring real-time inventory visibility and accuracy.
Spearheaded significant loss prevention initiatives, addressing issues such as wrong shipments, damaged products, and inventory discrepancies, resulting in substantial cost savings for the company.
Recognized by management for outstanding performance, offered the opportunity to advance to a supervisory role, but unfortunately had to decline due to relocation to Yukon.
Front End Cashier ( Part Time )
Rooster’s Restaurant
02.2023 - 09.2023
Enhanced customer satisfaction by providing efficient and friendly service during checkout.
Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Started as a delivery driver and progressed to cashier and front desk agent roles.
Managed customer orders both in-person and over the phone with efficiency and accuracy.
Handled various payment methods, including cash, credit/debit, and gift cards, using a credit card machine
Calculate and return change to customers when necessary.
Scan or input items into the system and ensure proper pricing and discounts are applied
Customer Service Representative
SSENSE
03.2022 - 09.2022
Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Order Picker
Good Food Company
10.2021 - 02.2022
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Collaborated with team members to ensure timely completion of orders during peak demand periods.
Excellent communication skills, both verbal and written.
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.