Dedicated professional with extensive experience in human services, providing essential support and guidance to diverse populations. Proven clerical skills in data entry and office management, ensuring efficient operations. Strong ability to assess situations and implement effective solutions quickly. Committed advocate for individuals in need, focused on delivering high-quality service.
Overview
15
15
years of professional experience
Work History
Behavior Technician
Maxim Healthcare
05.2024 - 09.2024
Maintained accurate data entry and reports tracking specific behaviors and milestones.
Collected and documented data on client progress and behavior changes.
Facilitated development of social and communication skills in children.
Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Documented progress and milestones for each child to ensure effective monitoring.
Executed behavior change plans developed by Board Certified Behavior Analysts.
Supported children in reducing repetitive or restrictive behaviors through targeted interventions.
Social Services Aide
San Bernardino County
09.2023 - 04.2024
Executed data entry tasks and compiled reports for improved service delivery.
Supported clients by guiding form completion and addressing inquiries
Delivered social services assistance to individuals and families facing various human services issues.
Participated in outreach initiatives to identify client needs through interviews.
Oversaw family visitations, ensuring adherence to safety protocols.
Arranged transportation for clients, accommodating both short and long distances.
Monitored children during appointments or while waiting for placement.
Administrative Office Clerk
Alliance Shippers Inc.
11.2016 - 09.2023
Streamlined clerical support through efficient data entry and document management.
Oversaw operation of office equipment to ensure functionality.
Maintained filing system for quick retrieval of customer documents.
Issued invoices and followed up on payments to ensure timely client transactions.
Directed business correspondence to relevant departments and staff members.
Processed documents for accurate dissemination to appropriate parties.
Entered data into spreadsheets and databases for organized record-keeping.
Used office management software for tracking customer information.
Social Services Designee
Genesis Healthcare (Laurel Park)
09.2010 - 12.2015
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Assisted in conducting needs assessments to identify key areas of service needs.
Facilitated communication between clients and other service providers.
Monitored progress towards service plan goals.
Developed and maintained accurate records of programs and services.
Provided support to social service clients in navigating available resources.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Developed and implemented strategies to enhance quality of social services.
Developed and implemented programs to engage and empower underserved populations.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Coordinated with local government to provide resources to clients.
Administered and tracked client service payments.
Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
Mental Health Counselor
Genesis Healthcare (Laurel Park)
04.2009 - 09.2010
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
Implemented and developed core counseling programs to meet each individual's specific and varying needs.
Employed methodologies such as cognitive behavioral therapy to assist patients.
Led counseling group to discuss topics such as eating disorders and relationship issues.
Documented psychiatric services and responses to treatment in patient case files.
Presented case history material to review and discuss with other staff members.
Maintained caseload of more than 20 children in public schools and group home placements.
Participated in collaborative training program on theories and implementation cognitive therapy to enhance clinical success.
Provided therapeutic activities to children in in-patient hospital setting to support emotional expression and build connection.
Monitored conditionally released, mentally ill individuals found not guilty in criminal court cases.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Observed and monitored client behavior and responses to treatment.
Encouraged patients to discuss experiences in group and individual settings.
Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
No Degree - Social Services Designee Certification
Nurse Educators
Culver City, CA
11.2010
High School Diploma -
San Gorgonio High School
San Bernardino, CA
06.2004
No Degree - American Sign Language (ASL)
San Bernardino Valley College
San Bernardino, CA
Skills
Data entry accuracy
Progress documentation practices
Report compilation skills
Patient services management
Patient relations
Inpatient services
Client screening and intakes
Behavioral disorders support
Advanced directives knowledge
Verbal and written communication
Patient admission processes
Home visit coordination
Individual and group counseling
Emotional support strategies
Behavioral skills development
Social support systems
Grievance resolution techniques
Case file management
Medicaid application assistance
Safety protocols adherence
Cognition assessment methods
Counseling services delivery
Client needs assessment
Life skills education programs
Interdisciplinary care collaboration
Problem solving abilities
Attention to detail focus
Effective communication skills
Team collaboratio
Languages
4
Timeline
Behavior Technician
Maxim Healthcare
05.2024 - 09.2024
Social Services Aide
San Bernardino County
09.2023 - 04.2024
Administrative Office Clerk
Alliance Shippers Inc.
11.2016 - 09.2023
Social Services Designee
Genesis Healthcare (Laurel Park)
09.2010 - 12.2015
Mental Health Counselor
Genesis Healthcare (Laurel Park)
04.2009 - 09.2010
No Degree - Social Services Designee Certification
Paraeducator, Special Education at Amergis Healthcare Services / Maxim HealthcareParaeducator, Special Education at Amergis Healthcare Services / Maxim Healthcare