Chaleen Lam
Keswick,ON
Summary
Cheerful and upbeat individual with history of exceeding customer and client expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inclusion Director- Adult Day Program
Town Of Newmarket
Newmarket, ON
03.2021 - Current
- Researches and plan activities in Adult Day Program to meet the needs of participants and promote engagement and skill development.
- Prepare weekly program schedules, coordinate off-site trips and book special guests.
- Assist with Volunteer and Inclusion Facilitator – Adult Day Program interviews, training, evaluations, and ongoing coaching, in addition to staff/volunteer scheduling to ensure ratios are maintained.
- Support staff in facilitating specialized activities, managing behavioral challenges and providing personal care of adults with disabilities (i.e. toileting, changing and feeding). Occasionally may involve physical contact with participants (i.e. guidance).
- Manage program inventory and monitor program quality by submitting program recommendations for changes/enhancements.
- Respond to emergency situations including performing minor first aid and/or arranging for medical assistance.
- Maintain confidential records, including emergency contact information, individual needs, behavior protocols, and health concerns of participants.
- Main point of contact for parents/guardians regarding participant needs, and assists with participant intake meetings. Responsible for updating Inclusion Facilitators on participant requirements. Consult with supervisors for strategies, as needed.
- Update York Region Transportation regarding participant schedule changes, and ensures safe arrival and dismissal of participants.
- Staff Scheduling
- Registration/Payments
- Expansion of programs
- Facilitated staff trainings
- Plan inclusion events ie. NAAW
- Auditing of programs
Respite Worker
Marlen Demerian
03.2018 - Current
- Supported primary caregivers in caring for clients with a wide variety of disabilities.
- Helped with personal hygiene and other daily living needs.
- Kept environments free of hazards.
- Developing strong and trusting rapport with client.
- Monitored and reported clients' progress.
- Fostered independence in individuals while closely monitoring safety at all times.
- Maintained clean and well-organized environment to promote client safety.
- Improved client outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene.
- Transported clients to and from desired destinations.
- Assisted patients with daily personal hygiene.
Inclusion Facilitator
The Town of Newmarket
05.2016 - Current
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to clients.
- Prepared lesson materials.
- Observed participants for signs of physical distress and stopped activity to administer care.
- Remained cognizant of client dietary restrictions and allergies, confirming proper snacks and meals were distributed to each client.
- Developed programs in consideration of needs, abilities and interests of participants.
- Assisted with transporting and escorting program participants to, from locations on external trips.
- Coordinated daily schedule of activities to assigned clients and managed transitions to ensure timely arrival.
- Engaged clients sports activities, games and field trips while maintaining safe environment.
- Organized and lead variety of small and large activities.
- Gathered, prepared supplies necessary for planned activities.
- Enforced discipline and policies to protect safety.
- Supported clients' social, physical and emotional needs.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Reported concerns to supervisor to maintain optimal care for all client needs.
- Administered necessary medications as directed by care plan.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Planned and prepared meals and snacks to meet special client diets such as as diabetes
Food Service Worker
Santa Fe Pizza
03.2005 - Current
- Prepared large batches of dough and sauce according to standard recipes.
- Performed prep work such as washing, peeling, cutting and seeding vegetables.
- Resolved customer concerns and relayed relevant information to supervisor.
- Received food orders from individuals.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Maintained order and cleanliness of work areas to conform with health codes.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Cross-trained in other kitchen positions.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Complied with company service standards, including inventory and cash control procedures.
- Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
- Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
- Ordered merchandise with accuracy.
Education
College - Addictions And Community Services
Everest College
North York7 2015
Skills
- Managing social integration
- Preparing food
- Handling money
- Providing recreation
- Special needs experience
- Problem resolution
- Customer service
- Operations Oversight
- Scheduling
- Payroll Administration and Timekeeping
- Client Account Management
- Purchasing and planning
- Staff hiring
- Delegation
- Team Leadership
- Program Management
- First Aid/CPR
Certification
- First Aid/CPR
- ASIST- Suicide Prevention Training
- Safe Managemment
- Your the Chef Training Workshop
- Safe Food Handlers Certification
- NVCI
- Behaviour Management systems
Timeline
Inclusion Director- Adult Day Program
Town Of Newmarket
03.2021 - Current
Respite Worker
Marlen Demerian
03.2018 - Current
Inclusion Facilitator
The Town of Newmarket
05.2016 - Current
Food Service Worker
Santa Fe Pizza
03.2005 - Current
College - Addictions And Community Services
Everest College