Chalana Dewthilini Wilathgamuwage Dona
Toronto
Summary
Organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banking Assistant
Commercial Bank Of Ceylon
08.2021 - 10.2024
- Enhanced customer satisfaction by providing efficient and accurate banking services.
- Streamlined account opening processes for faster service, resulting in increased new accounts.
- Assisted clients with loan applications, successfully securing funding for their needs.
- Reduced processing times by implementing digital document management systems.
- Collaborated with team members to achieve branch sales targets consistently.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
Business Development Associate
H S B C
03.2021 - 07.2021
- Expanded client base by identifying and pursuing new business opportunities and building strong relationships with potential clients.
- Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations.
- Collaborated with cross-functional teams to develop customized solutions for clients'' unique business needs, resulting in successful partnerships.
- Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.
- Implemented sales strategies targeting specific industries or regions, leading to increased market share in key areas.
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
Education
High School Diploma -
Loyola College
Sri Lanka12.2019
Skills
- Portfolio Management
- Teller transactions
- Loan Processing
- Credit analysis
- Currency Exchange
- Customer Service
- Data Entry
- Effective Communication
- Multitasking
- Decision-Making
- Compliance, banking laws, and regulations
- Teamwork and Collaboration
Languages
English
Full Professional
Certification
- Customer Service Foundation
- Finance and risk management
Timeline
Banking Assistant
Commercial Bank Of Ceylon
08.2021 - 10.2024
Business Development Associate
H S B C
03.2021 - 07.2021
High School Diploma -
Loyola College
- Customer Service Foundation
- Finance and risk management
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