Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chalain Lehmann

Summary

Dynamic professional with a proven track record at Casa Vacation Rentals, excelling in customer service and reservations management. Proficient at building lasting client relationships and enhancing guest satisfaction, I effectively increased repeat business through exceptional communication and attention to detail. Skilled in multitasking and optimizing workflows to achieve outstanding results.

Overview

28
28
years of professional experience

Work History

Vacation Host and Booking Agent

Casa Vacation Rentals
11.2017 - Current
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
  • Followed up with customers to increase customer service with travel plans.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Updated and maintained customer databases to increase customer retention.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Created promotional materials to increase visibility and attract larger market share.
  • Scheduled and coordinated all bookings with the Property Management team
  • Scheduled yearly maintenance and repairs for all of the properties.

Property Manager

Stoneridge Investments Inc
01.2000 - 01.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Project Manager

Stoneridge Investments Inc.
03.1997 - 01.2024
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for projects.
  • Successfully managed projects by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.

Education

Architectural Technician - Building Sciences

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • Exceptional communication
  • Adaptable to change
  • Professional appearance
  • Guest relations
  • Reservations
  • Reservations management
  • Task prioritization
  • Team player mentality
  • Up-selling techniques

Languages

English

Timeline

Vacation Host and Booking Agent

Casa Vacation Rentals
11.2017 - Current

Property Manager

Stoneridge Investments Inc
01.2000 - 01.2024

Project Manager

Stoneridge Investments Inc.
03.1997 - 01.2024

Architectural Technician - Building Sciences

Sheridan College Institute of Technology And Advanced Learning

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Chalain Lehmann