Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chala Lemu

Ottawa,Canada

Summary

Dynamic professional with a solid background in aircraft handling and customer service. Proven ability to adapt in fast-paced environments while collaborating effectively with teams to ensure timely and safe operations.

Overview

2
2
years of professional experience

Work History

Ramp Agent

Swissport
Ottawa, Canada
08.2024 - Current
  • Aircraft Handling: Safely guide aircraft to and from the gate, using appropriate hand signals and equipment.
  • Baggage Operations: Load and unload passenger luggage, cargo, and mail from aircraft while ensuring proper handling and care.
  • Equipment Operation: Operate ground service equipment such as tugs, belt loaders, and forklifts in a safe and efficient manner.
  • Safety Compliance: Adhere to all safety protocols, procedures, and regulations to maintain a safe working environment for yourself and others.
  • Communication: Coordinate with flight crews, ground control, and other team members to ensure smooth operations.
  • Inspection: Conduct pre- and post-operation inspections of ground service equipment to ensure functionality and safety.
  • Customer Service: Provide assistance and information to passengers as needed, maintaining a professional demeanor at all times.
  • Team Collaboration: Work as part of a team to ensure that all ramp activities are completed efficiently and on time.

Security Guard

Securiguard
Ottawa, Canada
01.2024 - 08.2025
  • Ensuring employees have identity verification and that unauthorized people cannot enter the workspace without guest passes or other credentials.
  • Monitoring video surveillance for any unusual activity in locations around the office.
  • Performing security procedures such as metal detectors or bag checks.
  • Educating staff on proper security procedures and requirements.
  • Performing routine inspections of specific areas.
  • Communicating with local enforcement about any incidents and ensuring local and federal security compliance.
  • Preventing criminal activity or detaining suspects who they find stealing, damaging property, or performing other crimes.
  • Greeting employees or customers.
  • Checking visitors in and out.
  • Securing assigned posts.
  • Patrolling stores or grounds on foot.
  • Patrolling in a vehicle.
  • Answering and making phone calls.
  • Reporting incidents.

Warehouse Associate

Amazon Warehouse
Ottawa, Canada
04.2024 - 08.2024
  • Stack and pile finished goods into containers.
  • Pack them following a specific set of instructions.
  • Check to ensure containers are damage free.
  • Verify if items pulled out of package are correct.
  • Maintain database of packages.
  • Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
  • Seal and label each container.
  • Move completed packages for loading.
  • Load or stuff different products or merchandise.

Cashier/Customer Service

Quickie Convenience Stores
Ottawa, Canada
09.2023 - 08.2024
  • Greet customers, answer their questions, provide product information, and more.
  • Customer service associates are also often asked to help maintain the store. This can involve stocking shelves, creating displays of merchandise, and general cleaning tasks.
  • Empathy.
  • Problem solving.
  • Communication.
  • Active listening.
  • Technical knowledge.
  • Patience.
  • Tenacity.
  • Adaptability.

Education

Bachelor's degree - Sociology

Haramaya university
Ethiopia
06.2012

Skills

  • Customer service
  • Crisis intervention
  • Social work
  • Surveillance monitoring
  • Emergency response
  • Bag checks
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Situational awareness
  • Report preparation
  • Reporting skills
  • Sensitive information handling
  • Criminal law understanding
  • Threat assessment
  • Access control
  • Security protocols
  • Crowd control
  • Asset protection
  • Patrolling
  • Vigilant and watchful
  • Patrol techniques
  • Crime prevention
  • Mobile patrols
  • First aid certified
  • Reliability
  • Body language analysis
  • Perimeter security
  • Interrogation techniques
  • Security equipment operation
  • Contraband identification
  • Alarm systems
  • Verbal and written communication
  • Workplace safety
  • Event security
  • Traffic control
  • Bagging inspection
  • Background checks
  • Security operations
  • Background investigations
  • Physical combat trained
  • CCTV monitoring
  • Premises surveillance
  • Self-defense

Timeline

Ramp Agent

Swissport
08.2024 - Current

Warehouse Associate

Amazon Warehouse
04.2024 - 08.2024

Security Guard

Securiguard
01.2024 - 08.2025

Cashier/Customer Service

Quickie Convenience Stores
09.2023 - 08.2024

Bachelor's degree - Sociology

Haramaya university

Similar Profiles

CREATE PROFILE
Chala Lemu