Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Projects
Timeline
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Chaiti Biswas

Toronto,Canada

Summary

Skilled Cloud Engineer with over 6 years in IT, focusing on AWS solutions and network management. Achieved a 50% network performance boost and 100% client satisfaction. In 2 years, enhanced server reliability by 25% and reduced downtime by 50%. AWS certified, proficient in Windows, Linux, and networking. Committed to continuous growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

Harry Rosen Inc.
Toronto, Canada
01.2022
  • Enhanced mobile management and infrastructure for 400+ employees by implementing telephone extensions, Single Number Reach, and VMware AirWatch, boosting productivity
  • Streamlined onboarding/offboarding for 50+ employees yearly and managed Microsoft Exchange & Azure AD for 400+ users, significantly improving security, efficiency, and user retention
  • Boosted customer loyalty by 20% in 2023 through the implementation of CRM strategies, ensuring operational continuity and data integrity in warehouse and POS systems
  • Built a skilled, cohesive team by coaching new tech and service desk analysts in POS project management, Data Dog analysis, security, and teamwork
  • Dramatically increased network performance by 50% and server reliability by 25% over 2 years through advanced networking and monitoring techniques.

Technical Analyst

365 iT SOLUTIONS
North York, Canada
09.2021 - 12.2021
  • Delivered end-to-end desktop technical support, including software installations/upgrades, hardware setups, and system configurations, enhancing system reliability and user satisfaction
  • Safeguarded data for 1000+ users by administering Microsoft Active Directory, Azure AD, and G-Suite, and enforcing firewall access controls to mitigate cyber risks
  • Elevated client satisfaction by 20% within a month by optimizing the ticketing system and swiftly resolving technical issues, demonstrating exceptional problem-solving skills.

Cash Balancer

Canadian Tire Corporation, Ltd.
Toronto, Canada
06.2019 - 09.2021
  • Secured 100% accuracy in weekly financial audits and cash balancing by meticulously maintaining records with AS-400 and POS systems, ensuring impeccable financial integrity
  • Oversaw safe, vault, and register operations for 30+ cashiers, guaranteeing transactional accuracy and reinforcing financial security protocols
  • Boosted profits by 10% in just 3 weeks through strategic cash supply management and enhancing auto-checkout bot efficiency, demonstrating agile financial operations.

Customer Service Associate

Canadian Tire Corporation, Ltd.
Toronto, Canada
  • Elevated customer satisfaction to 95% by adeptly handling 50+ daily inquiries, significantly boosting customer retention and loyalty through exceptional service.

Senior IT Support Engineer

Weaver Innovations
Dhaka, Bangladesh
01.2016 - 09.2018
  • Dramatically reduced system downtime by 50% and enhanced network/software performance by implementing effective server maintenance and virtualization strategies, exceeding service-level agreement (SLA) standards
  • Elevated complaint resolution efficiency by 50% and maintained 100% customer satisfaction by rapidly addressing and resolving technical issues, showcasing exceptional problem-solving capabilities.

Education

IT Infrastructure Bridging Program - CCNA, VMware Certified Professional, Cloud Infrastructure, IT Security, Red Hat Enterprise Linux

Humber College
Toronto, ON
10.2021

CCNA in Network and System Administration/Administrator - Network And Security Architecture

American International University-Bangladesh
Dhaka, Bangladesh
12.2017

Bachelor of Science (B.Sc) in Electrical and Electronics Engineering - Electrical And Computer Engineering Technology (Electrical Power And Industrial Control Option)

Ahsanullah University of Science And Technology
Dhaka, Bangladesh
12.2011

Skills

Active Directory

AWS

CCNA

Cloud Computing

Computer Science

CRM

Cybersecurity

Deployment

Google Cloud

Infrastructure Management

IT Infrastructure

Linux Servers

Microsoft 365

Microsoft Entra ID

Migration

Network Administration

Network Security

Operating Systems

Scripting

Security Policies

Strategic Planning

Terraform

VMware

Ability To Prioritize

Accountable

Attention to Detail

Best Practices

Collaborate

Fast Learner

Integrity

Management

Meet Deadlines

Motivated

Troubleshoot

Certification

  • AWS Certified Solutions Architect – Associate, Amazon Web Services (AWS), 01/2024, 01/2027
  • AWS Certified Cloud Practitioner, Amazon Web Services (AWS), 09/2023, 09/2026
  • Understanding of Cisco Network Devices, Cisco, 02/2020, 02/2024
  • CCNA Routing and Switching, Cisco, 09/2018, 03/2021

Projects

Cloud Infrastructure Project, Humber College, 08/2021, 09/2021, I expertly executed a Three-Tier Web Architecture using AWS, featuring IAM, Route 53, and VPC with Subnets, ACL, SGs ELB, ASG, and EC2. I incorporated RDS for MySQL with a Read Replica, CloudFront as CDN, and S3 for content origin. SNS and SQS were used for system decoupling, and CloudWatch with VPC Flow Logs for monitoring. Effectively led a team of 3, ensuring equal participation and comprehensive project documentation, which resulted in the successful delivery of a fully functional AWS cloud infrastructure and a 100% project grading score.

Projects

Data Center Virtualization, Humber College, 04/2021, 08/2021, In my vSphere project, I installed and configured a vCenter Server and set up two vSAN clusters with four ESXi hosts each. I implemented vSphere distributed switches, configured VMkernel networking, and managed NIOC. My work included managing various data store types and using vSAN for primary storage. I deployed VMs using templates, managed snapshots, and cloning, and configured VMware HA and DRS. Additionally, I managed vSphere certificates, explored security features, used monitoring tools, and performed upgrades and lifecycle management with vSphere Lifecycle Manager.

Timeline

Service Desk Analyst

Harry Rosen Inc.
01.2022

Technical Analyst

365 iT SOLUTIONS
09.2021 - 12.2021

Cash Balancer

Canadian Tire Corporation, Ltd.
06.2019 - 09.2021

Senior IT Support Engineer

Weaver Innovations
01.2016 - 09.2018

Customer Service Associate

Canadian Tire Corporation, Ltd.

IT Infrastructure Bridging Program - CCNA, VMware Certified Professional, Cloud Infrastructure, IT Security, Red Hat Enterprise Linux

Humber College

CCNA in Network and System Administration/Administrator - Network And Security Architecture

American International University-Bangladesh

Bachelor of Science (B.Sc) in Electrical and Electronics Engineering - Electrical And Computer Engineering Technology (Electrical Power And Industrial Control Option)

Ahsanullah University of Science And Technology
Chaiti Biswas