Chaitanya Modi
Guelph,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced in the automotive sector from sales to manufacturing with knowledge of new trends in the Automotive world.
Overview
5
5
years of professional experience
Work History
Quality Control Inspector
Linamar
Guelph, ON
10.2021 - Current
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored performance and generated reports detailing the quality of product and defect rates.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Inspected quality of products, taking note of functionality, appearance, and other specifications.
- Tested and assembled more than 400 parts per shift.
Shop Supervisor
Canadian Tire
Guelph, ON
10.2019 - 12.2021
- Developed estimates by costing materials, supplies, and labor using company-provided software and created work orders.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Completed thorough inspections of vehicles to evaluate damages and quote repair plans.
- Trained and coached junior employees on procedures for completing various repairs and maintenance on cars and light trucks.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Serviced vehicles according to OEM-recommended maintenance schedules for oil changes, engine tune-ups, and fluid changes.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation, and proper documentation of orders, operations, schedules, and evaluations.
- Used hand and power tools, equipment, and instruments accurately.
- Provided training, coaching, and support of staff members, resulting in elevated individual performance to boost service standards.
- Pleasantly greeted customers and asked open-ended questions to determine needs better.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Recommended products to customers, thoroughly explaining details.
- Managed over 50 customers per day by helping with parts and booking appointments.
- Cut equipment costs by 40% by thoroughly cleaning and inspecting equipment after each shift to maintain functionality.
Education
License Certificate - OMVIC
Georgian College of Applied Arts And Technology
Barrie, ON02.2022
Diploma - Motive Power Technician - Automotive Service
Conestoga College Institute of Technology And Advanced Learning
Guelph, ON05.2021
Basic Training Diploma - Computer Application
Rebirth Education And Research Foundation
Visnagar, INDIA01.2019
Skills
- Upbeat and Positive Personality
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Upselling Products and Services
- Verbal and Written Communication
- Languages: English, Gujarati, and Hindi
- Work Estimation
- Repair Requirements Determination
- Information Ordering
Timeline
Quality Control Inspector
Linamar
10.2021 - Current
Shop Supervisor
Canadian Tire
10.2019 - 12.2021
License Certificate - OMVIC
Georgian College of Applied Arts And Technology
Diploma - Motive Power Technician - Automotive Service
Conestoga College Institute of Technology And Advanced Learning
Basic Training Diploma - Computer Application
Rebirth Education And Research Foundation
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