Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Chaitali Patel

Chaitali Patel

London,Ontario

Summary

I am resident physiotherapist in Ontario. Attentive physical therapist bringing several years of hands-on experience helping clients regain movement and control pain after physical injury. Well-versed in broad range of planning, treatments and modalities for restoring function and mitigating disabilities. Encouraging and motivated professional passionate about improving patient outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Coordinator

TKevents
London, ON
09.2022 - 10.2023
  • Maintain accurate and up-to-date case documentation, including status reports, call minutes, and post-implementation assessments.
  • Provide leadership and direction to team members, fostering a collaborative and productive work environment. Motivate and inspire team members to achieve objectives.
  • Developed customer service policies and procedures.
  • Resolved customer complaints in a professional manner.
  • Monitored incoming emails, phone calls, and other communications from customers.
  • Processed orders and returns accurately and efficiently.
  • Organized special events for existing clients to promote loyalty programs.
  • Managed event registration processes both online and offline.
  • Assisted with event registration process; collected fees and issued receipts.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.

Patient Intake Coordinator

CBI Health WSIB specialty program
London, ON
09.2021 - 09.2022
  • Accept all referrals via phone and email, and respond within prescribed Service Level Agreements to WSIB case managers.
  • Ensure appropriate assessments, clinician and clinic team members are identified (contact with WSIB source and/or Nurse Consultant may be required)
  • Follow up with all referrals, tracking clients in the internal tracking system.
  • Monitor and track reports on a daily basis to facilitate timely delivery to WSIB referral source.
  • Keep up to date with protocols, procedures, and workflows, and ensure correct procedures and SLA targets are met, depending on the type of intake and contract.
  • Demonstrate a strong sense of responsiveness in booking the first assessment and follow-ups.
  • Contribute to team success by supporting and participating in new staff training.

Physiotherapy Assistant

Canadaphysio
London, ON
05.2021 - 05.2022
  • Assisted physiotherapists in providing therapeutic exercises to patients.
  • Provided support and assistance to patients during exercise sessions.
  • Monitored patient progress, documented results, and reported any changes to the physiotherapist.
  • Set up treatment areas with necessary equipment for each patient's individual needs.
  • Assisted with the application of physical modalities such as hot packs, cold packs, ultrasound machines, electrical stimulation devices, and traction units.
  • Managed inventory levels of supplies and equipment needed for treatments.
  • Transported patients from waiting area to treatment rooms when needed.
  • Collected data related to outcomes measures such as pain level assessments or functional mobility tests.
  • Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.

Physiotherapy Assistant

Lifemark
Woodstock, ON
06.2019 - 05.2021
  • Assist the supervising physiotherapist in performing various components of the treatment plans for individuals living in residential care communities.
  • Perform various treatments as prescribed and directed by the supervising physiotherapist, including but not limited to gait training, balance exercises, transfer training, range of motion, strengthening, and application of modalities. (i.e. heat, ice, ultrasound, TENS)
  • Deliver dynamic, safe, and therapeutically beneficial exercise classes for groups of residents.
  • Set up and prepare equipment, and clean up after residents' treatments.
  • Ensure that the resident gym and treatment areas are safe and tidy.
  • Maintain regular, ongoing communication with the physiotherapist regarding any changes or concerns about a resident's status or treatment interventions.
  • Record daily treatments using Seniors Wellness' proprietary, web-based system.

Education

Associate of Applied Science - Health And Fitness Promotion

Fanshawe College of Applied Arts And Technology
London, ON
05.2019

Bachelor of Science - Physiotherapy

Charusat University
05.2016

Skills

  • Orthopedic Rehabilitation
  • Geriatrics experience
  • Patient-Focused Therapy
  • Documentation and Reporting
  • Empathetic & Compassionate
  • Work Planning and Prioritization
  • Decision making
  • strong communication
  • Patient education and counseling

Certification

  • Resident Physiotherapist in Ontario from College of Physiotherapists of Ontario
  • Licensed personal trainer by Canfit-pro- 2019
  • Association for Project Management (APM)

Accomplishments

  • Recipient of the research in breathing exercise in hypertension patient Award 2016.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Customer Care Coordinator

TKevents
09.2022 - 10.2023

Patient Intake Coordinator

CBI Health WSIB specialty program
09.2021 - 09.2022

Physiotherapy Assistant

Canadaphysio
05.2021 - 05.2022

Physiotherapy Assistant

Lifemark
06.2019 - 05.2021

Associate of Applied Science - Health And Fitness Promotion

Fanshawe College of Applied Arts And Technology

Bachelor of Science - Physiotherapy

Charusat University

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Chaitali Patel