Chaimae TOUBI
Whitby,ON
Summary
Highly motivated Canada newcomer qualified engineer with knowledge of quality management engineering looking for a new challenge.
Strong work ethic, adaptability and exceptional interpersonal skills. Able to work effectively without supervision and quickly master new skills.
Overview
7
7
years of professional experience
Work History
Career Break
(Parental Leave)
Whitby, Ontario
12.2023 - 06.2025
Bilingual Advisor II
Concentrix
Lethbridge, Alberta
04.2023 - 12.2023
- Provided guidance on customer inquiries and support issues.
- Analyzed customer feedback to enhance service delivery.
- Facilitated communication between clients and internal departments.
- Answered inquiries from customers.
- Handling inbound/outbound calls, emails, or chats, resolving moderate to difficult technical or customer service issues, and navigating client systems.
Supplier Quality Assurance Engineer
Joyson Safety Systems
Tangier, Morocco
10.2020 - 11.2022
- Managing supplier complaints and 8D review via ASTRAS portal
- Monitoring of the supplier quality performance and reactivity via ASTRAS and SPASS
- Lead the incoming inspection of purchased parts via AS400
- Manage non-conforming purchased parts in reception, logistics, production and quarantine areas
- Participate for the review and maintaining the PFMEA during serial and pre-serial project phase
- Problems solving and internal claims managements using problem solving tools
- Create and update quality procedures related to supplier’s issues
- Coordinate and actively participate in supplier’s workshops for supplier’s development
- Start and follow up of business escalation for red suppliers
- Interact with product and process quality to monitor the readiness of capability studies for suppliers
- Running weekly quality improvement meetings for supplier performance
- Creation and performing of the quality incoming inspection for raw material
- Resolving and assisting production quality control with daily issues
Quality Systems Engineer
Tronico Atlas
Tangier, Morocco
01.2020 - 10.2020
- Directs and oversees quality audit at plant level according to the requirements of customers, and international system and environment procedures
- Defines and communicates guidelines and procedures for audits and certifications
- Ensures that action plans and corrective actions are prepared, implemented and effective
- Reports all incidents, accidents and unsafe conditions and acts to supervisors or uses the system
Customer Service Representative
Assu 2000
Tangier, Morocco
01.2018 - 09.2018
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Education
Engineer | Master - Quality Management & Engineering
University ABDMALEK ESSAADI Tangier
09.2020
Bachelor Degree - Economics science and business management
University ABDMALEK ESSAADI
08.2017
High School Diploma -
IBN KHATIB High School Tangier
Tangier, Morocco08.2013
Skills
- Knowledge of IATF 16949, ISO 9001, ISO 14001, ISO 45001 norms
- Knowledge of core tools: APQP, PPAP, MSA, SPC
- Knowledge of Control plan elaboration and PFMEA understanding
- Knowledge of problem-solving tools, 8D approach and QRQC
Languages
English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Career Break
(Parental Leave)
12.2023 - 06.2025
Bilingual Advisor II
Concentrix
04.2023 - 12.2023
Supplier Quality Assurance Engineer
Joyson Safety Systems
10.2020 - 11.2022
Quality Systems Engineer
Tronico Atlas
01.2020 - 10.2020
Customer Service Representative
Assu 2000
01.2018 - 09.2018
Engineer | Master - Quality Management & Engineering
University ABDMALEK ESSAADI Tangier
Bachelor Degree - Economics science and business management
University ABDMALEK ESSAADI
High School Diploma -
IBN KHATIB High School Tangier