Chaimaa Thamira
Ottawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Project Manager
Own Business
06.2020 - 04.2023
- Management of website and Facebook page.
- Established better solutions to make project's sales profitable and improve quality of products ( poultry retail and wholesale ) and services .
- Taking contact with clients to confirm orders ( clients are individuals and farm owners ).
Customer Service Agent
Majorel (Axa Insurance)
07.2019 - 03.2020
- Received accident report or police report from our customers directly or from their agents and proceed to determine their liability and amount of compensation .
- Contacted other insurance companies involved in the accident to take further information of their clients and discuss final settlement .
- Contacted our clients and send them an acknowledgement of the final decision .
Customer Service Representative
Comdata Group
10.2018 - 06.2019
- Updated account information to maintain customer records.
- Offered assistance to customers that want to have information or explanations regarding their electricity and/or gaz bills .
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
DEP - Logistics And Transport
Institut Professionnel De Logistique Et Transport
Casablanca , Morocco06.2018
High School Diploma -
El Khansae High School
Casablanca , Morocco 06.2016
Skills
- Team Bonding
- Customer Relations
- Active Listening
- Customer Service
- Billing Adjustments
- SAP
Language
- Arabic : Native
- French : Advanced level ( C1)
- English : Intermediate level ( B2)
Timeline
Project Manager
Own Business
06.2020 - 04.2023
Customer Service Agent
Majorel (Axa Insurance)
07.2019 - 03.2020
Customer Service Representative
Comdata Group
10.2018 - 06.2019
DEP - Logistics And Transport
Institut Professionnel De Logistique Et Transport
High School Diploma -
El Khansae High School
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