
Dedicated and detail-oriented logistics professional in freight forwarding, ocean imports, and maritime shipping operations. Adept at managing time-sensitive import processes, resolving shipment issues, and maintaining accurate documentation in fast-paced environments. Strong interpersonal skills with a proven ability to communicate effectively with clients and stakeholders. Passionate about optimizing supply chain operations and contributing to organizational succ
• Coordinated with international suppliers and shipping lines to facilitate the movement of freight containers, handling up to 50 shipments weekly.
• Resolved complex shipment discrepancies, including customs holds and documentation errors, minimizing delays and additional costs.
• Provided exceptional customer service by addressing inquiries and offering tailored solutions, resulting in a 20% increase in repeat business.
• Utilized ERP systems (SAP, CargoWise) to track shipments and maintain accurate records.
• Supported import operations by preparing and verifying shipping documents, ensuring compliance with international trade regulations.
• Assisted in tracking shipments and communicating updates to clients, contributing to a 10% improvement in delivery efficiency.
• Conducted data entry and maintained organized records of customer interactions and shipment statuses.