CHAHAT CHAHAT
Calgary,Canada
Summary
Proficient in resolving inquiries, managing complaints, and ensuring customer satisfaction across multiple channels including phone, email, and live chat. Known for excellent communication, problem-solving, and time management skills. Committed to delivering high-quality service and contributing to the overall success of the team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Immigration Office
01.2023 - 11.2024
- Answered and directed phone calls, addressing customer inquiries with empathy, ensuring all concerns were promptly resolved
- Assisted in managing client files, documentation, and case processing for immigration applications
- Demonstrated active listening and responded with compassion to client inquiries, ensuring concerns were resolved effectively
- Took ownership of customer concerns, ensuring all issues were followed through with appropriate and professional solutions
Sales Associate
Staples Office Supplies
08.2022 - 12.2022
- Delivered exceptional customer service by assisting customers with product selection and addressing inquiries with professionalism
- Responded compassionately to customer complaints, ensuring prompt resolution and a positive experience
- Developed strong customer relationships, fostering repeat business through trust and effective communication
Security Shift Supervisor / Scheduler
Signal88 Security
09.2021 - 08.2022
- Managed security teams and coordinated work schedules, ensuring all personnel followed safety protocols
- Collaborated with team members to ensure efficient use of time and resources
- Prioritized and rescheduled appointments to accommodate urgent requests
Administrative Assistant
Sterling Sun
01.2021 - 04.2021
- Handled administrative tasks like phone calls, emails, and correspondence related to client services
- Resolved client inquiries with empathy and professionalism, ensuring all concerns were addressed efficiently
- Maintained confidential client information in accordance with privacy policies
- Contributed to improving office policies and procedures to streamline workflows
Load Control Agent
Air India Sats
02.2019 - 04.2021
- Coordinated with ground staff to ensure the timely and accurate loading/unloading of cargo and luggage
- Managed cargo booking and verified cargo weight for correct aircraft placement
- Monitored and managed aircraft weight distribution to ensure safety and compliance with regulations
Education
Advanced Project Management and Strategic Leadership -
Lambton College
Mississauga, ON12.2022
Bachelor of Computer Application -
Punjabi University
12.2019
Skills
- Administrative Assistance
- Customer Service
- Microsoft Office Suite
- Active Listening
- Empathy
- Relationship Building
- Customer Retention
- Problem-Solving
- Decision-Making
- Organizational
- Time Management
- Team Collaboration
- Feedback Implementation
- Customer Feedback
- Continuous Improvement
- Customer service
- Data entry
- Computer skills
- Office administration
Certification
- Alberta Security Guard
- First Aid Standard
- Conflict De-escalation (Certificate)
- Report Writing (Certificate)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administrative Assistant
Immigration Office
01.2023 - 11.2024
Sales Associate
Staples Office Supplies
08.2022 - 12.2022
Security Shift Supervisor / Scheduler
Signal88 Security
09.2021 - 08.2022
Administrative Assistant
Sterling Sun
01.2021 - 04.2021
Load Control Agent
Air India Sats
02.2019 - 04.2021
Bachelor of Computer Application -
Punjabi University
Advanced Project Management and Strategic Leadership -
Lambton College
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