Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chahat CH

Edmonton,AB

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service & office assistance. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Restaurant Team Member

Boston Pizza Restaurant
01.2022 - Current
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Created visual displays to highlight new and featured products.

Front Counter Crew Member

Dairy Queen Grill & Chill
05.2021 - Current
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Managed multiple tasks in high-volume environment.
  • Demonstrated knowledge and applied proper food handling standards.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Implemented stock control systems for monitoring and requisitioning supplies.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Representative

Shaw Direct
07.2020 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Office Assistant

TENAQUIP
03.2019 - 01.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.

Education

Associate of Applied Science - Accounting Assistant

University of Alberta
Edmonton, AB
04.2020

BBA - Business Administration

NAIT
Edmonton, AB
04.2019

Skills

  • Customer Interaction
  • Food Safety Measures
  • Verbal and Written Communication
  • Supply Restocking
  • Guest Experiences
  • Order Taking
  • Kitchen Support
  • Taking Orders
  • Operations and Procedural Knowledge
  • Stress Management
  • Organizational Skills
  • Conflict Resolution
  • Attention to Detail
  • Table Setting
  • Problem Solving
  • Upselling Strategies
  • Excellent Communication
  • Inventory Management
  • Adaptability
  • Cross-Training
  • Time Management
  • Food Presentation
  • Interpersonal Skills
  • Decision Making
  • Strong Teamwork
  • Equipment Operation
  • Quality Control
  • Payment Processing
  • Cash Handling

Languages

English
Native or Bilingual

Timeline

Restaurant Team Member

Boston Pizza Restaurant
01.2022 - Current

Front Counter Crew Member

Dairy Queen Grill & Chill
05.2021 - Current

Customer Service Representative

Shaw Direct
07.2020 - 04.2021

Office Assistant

TENAQUIP
03.2019 - 01.2021

Associate of Applied Science - Accounting Assistant

University of Alberta

BBA - Business Administration

NAIT

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Chahat CH