Charmette Gooc
New Westminster,BC
Summary
Committed to fostering a collaborative team environment. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Serene Escapes Day Spa
Calgary, Alberta
08.2024 - 08.2025
- Developed a comprehensive visitor management system that enhanced security and streamlined check-in processes, ensuring a welcoming environment. Runs direct bill insurances.
- Answered incoming phone calls, provided information, or transferred calls accordingly, and established a proactive email management system that improved response accuracy and reduced follow-up inquiries, fostering a more efficient communication flow.
Supervisor
BMO Center - Compass Group Canada
Calgary, Alberta
06.2024 - 02.2025
- Assist the Director of Operations to supervise multiple food service units and Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees
- Learn from and assist the Director of Operations resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost
- Ensure strict compliance with Compass' Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations
Food Service Supervisor
Tim Hortons - Tollcorp Restaurants
Carstairs, AB
06.2022 - 06.2024
- Maintained inventory of supplies, equipment, and food items needed for daily operations and ordered necessary food and supplies from approved vendors to maintain adequate stock levels.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations to ensured compliance with local health department regulations regarding food safety and sanitation practices.
Greeter/Screener
Retirement Concepts
Surrey, BC
08.2021 - 05.2022
- Welcomes guests, ensuring their safety, and providing vital information regarding our services and protocols. Tasked with documenting visitor information
- Maintained a secure environment by screening individuals entering the premises and ensuring compliance with established safety guidelines.
Administrative Assistant
Canadian Provincial Nominee and Immigration Services Inc
Pasig City, Manila
03.2019 - 04.2021
- Managed inbound calls, offering information and transferring callers to suitable staff members, whilst arranging appointments, meetings, and events between clients and internal personnel.
- Organized travel arrangements for senior executives in accordance with their specifications and prepared executive expense reports in compliance with company policies and procedures. Managed the inventory of office supplies and submitted orders accordingly.
- Assembled dossiers, documentation, and necessary paperwork required for managing various requests, as well as managing confidential records. Entering data with precision into spreadsheets and databases for the purpose of record-keeping. I fulfilled the roles of both Receptionist and Executive Assistant to our superiors during domestic and international business trips.
Food and Beverage Associate
Hyatt Regency Tamaya Resort and Spa
Santa Ana Pueblo, New Mexico
11.2017 - 11.2018
- Assigned in various food and beverage outlets of the hotel, including casual dining, fine dining, bars, cafes, and banquets, where I have served as a server, barista, and bartender.
Crew Member
Nathan's Famous Inc
New York, New York
03.2015 - 06.2015
- Executed cashier responsibilities, including processing orders, collecting payments, and dispensing change. Packed fast food items in compliance-approved containers, cups, and bags.
Education
Diploma - Business Management, Hospitality Management
Arbutus College
Vancouver, BCBachelor of Science - Tourism Management
Manuel S. Enverga University
Lucena, PhilippinesSkills
- Staff supervision and recruitment
- Office administration
- Inventory and schedule management
- Reception desk management
- Operations management
- Documentation and record-keeping
- Administrative and clerical support
- Customer relationship management
Certification
- ServSafe Food Handler
- SafeCheck Advanced Food Safety Certification
(AHLEI-American Hotel and Lodging Educational Institute)
- Managing Service in Food and Beverage Operations
- Convention Management and Service
- Security and Loss Prevention Management
- Managing Housekeeping Operations
Timeline
Receptionist
Serene Escapes Day Spa
08.2024 - 08.2025
Supervisor
BMO Center - Compass Group Canada
06.2024 - 02.2025
Food Service Supervisor
Tim Hortons - Tollcorp Restaurants
06.2022 - 06.2024
Greeter/Screener
Retirement Concepts
08.2021 - 05.2022
Administrative Assistant
Canadian Provincial Nominee and Immigration Services Inc
03.2019 - 04.2021
Food and Beverage Associate
Hyatt Regency Tamaya Resort and Spa
11.2017 - 11.2018
Crew Member
Nathan's Famous Inc
03.2015 - 06.2015
Diploma - Business Management, Hospitality Management
Arbutus College
Bachelor of Science - Tourism Management
Manuel S. Enverga University
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