Chaeyeon Lee
Edmonton,Alberta
Summary
Friendly and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and collaborates well with coworkers and supervisors. Makes quick and quality customer service and business decisions within fast-paced, high-volume environment. Energetic food service professional focused on satisfying customers and boosting sales. Serves guests with professionalism and helps server team excel. Brings stamina for long shifts and attention to detail.
Overview
6
6
years of professional experience
Work History
Host and Server
BB2 AYCE Restaurant
Edmonton, Alberta
01.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Served food and beverages promptly with focused attention to customer needs.
Server
Pelicana Chicken
Port Coquitlam, BC
07.2023 - 05.2024
- Completed opening and closing checklists according to set standards.
- Handled multiple tables simultaneously with high service quality.
- Answered phones to take orders for customer pick up or delivery.
- Greeted all guests with smile and friendly welcome.
Sale
Maison Mori Bakery
Coquitlam, BC
10.2022 - 02.2023
- Maintained good working relationship with co-workers and management.
- Trained new cashiers on point-of-sale systems, customer service techniques, and store policies.
- Followed all company policies regarding handling of coupons, gift cards, and returns.
Server
Katsuya
London, Ontario
10.2021 - 12.2021
- Reset tables between customers by removing used dishes, wiping down surfaces, and refilling condiments.
- Handled cash and credit transactions accurately, providing change as needed.
Server
Yukjeon Beer
South Korea
02.2021 - 06.2021
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
Server
Korean Restaurant
London, Ontario
05.2019 - 03.2020
- Assisted guests with making menu choices and took note of special requests.
- Took orders, made drinks and provided refills for guests.
- Trained new servers in restaurant procedures and customer service standards.
- Greeted all guests with smile and friendly welcome.
Education
Hotel & Resort Services Management
Fanshawe College
London, ONSkills
- Problem-Solving
- Organizational Skills
- Warm and Friendly
- Complaint Handling
- Bill Calculation
- Order Management
- Time Management
Languages
Korean, Fluent
English, Fluent
Community Service
Oakridge Presbyterian Church, Praise Team, London, Ontario, 2016-09, 2018-12, Praise Team, Oakridge Presbyterian Church in London Ontario. Sept 2016 - Dec 2018, Baby sitting, Oakridge Presbyterian Church in London Ontario. May 2016 - Sept 2017, Staff, Muskoka woods (Youth Kosta). March Break 2019
Timeline
Host and Server
BB2 AYCE Restaurant
01.2025 - Current
Server
Pelicana Chicken
07.2023 - 05.2024
Sale
Maison Mori Bakery
10.2022 - 02.2023
Server
Katsuya
10.2021 - 12.2021
Server
Yukjeon Beer
02.2021 - 06.2021
Server
Korean Restaurant
05.2019 - 03.2020
Hotel & Resort Services Management
Fanshawe College