Summary
Overview
Work History
Education
Skills
COMMITMENT
Timeline
Generic

Chaelah Burwood

St. John’s,Canada

Summary

Dynamic professional with over a decade of experience in the service industry, excelling in high-pressure environments while mastering multitasking and prioritization. A robust foundation in customer service is enhanced by studies in American Sign Language and Deaf Studies, fostering effective communication and respectful interactions. Academic achievements at the College of the North Atlantic include coursework in Human Resources, Marketing, Business Communications, and Financial Math, complemented by proficiency in Excel, PowerPoint, and Word. Most recently served as an Executive Assistant at Deloitte, demonstrating organizational expertise and a commitment to excellence in support of executive operations.

Overview

9
9
years of professional experience

Work History

Executive Assistant (Executive Coordinator)

Deloitte
08.2021 - 06.2025
  • Acted as the Executive Assistant to 6 Partners and Directors, assisting them and their team members with various tasks
  • Booked travel and accomodations including rail and flights, hotels and car rentals
  • Submitted detailed expense reports
  • Fully managed calendars including booking, accepting, declining and moving meetings
  • Signed and secured sensitive documents, such as client contracts, on behalf of Partners and Directors
  • Worked with EAs from other organizations to coordinate external meetings
  • Reserved workstations and private spaces at various office locations
  • Entered Partner's and Director's time to billable and non billable codes
  • Coordinated catering for internal and external meetings and events
  • Ordered gifts to be delivered to employees
  • Coordinated with event planners to book meetings and events at restaurants and other venues
  • Created online surveys using Qualtrics

Heath Service Specialist

Fonemed
03.2020 - 11.2020
  • While working from home, acted as the initial point of contact for patient callers
  • Booked and confirmed appointments with nurse practitioners and/or physicians
  • Followed the established protocols and procedures when speaking with patients and documented accordingly
  • Accurately obtained and recorded key demographic and health-related information
  • Recorded Notice of Injury Reports
  • Scheduled doctors appointments for various clinics withing the United States
  • Conducted follow-up customer service feedback

Call Agent

Big Brothers of Vancouver
03.2019 - 12.2019
  • While working from home, contacted 500-600 donors per four-hour shift and booked donation pick-ups
  • Verified contact information
  • Met a daily quota of 20 bookings (repeatedly exceeded quota and team average)

Executive Assistant/Receptionist/Accounts Receivable

Atlas Anchor Systems Ltd.
01.2017 - 12.2017
  • Executive Assistant to CEO
  • Reception duties such as answering phones, greetings guests at the door and distributing mail
  • Accounts recievabel duties such as follow up calls to clients, collections, and daily banking deposits
  • Ordered office supplies
  • Recorded and prepared meeting minutes

Buying Assistant

Mountain Equipment Co-op (MEC)
05.2016 - 01.2017
  • Recorded and transcribed minutes for meetings with up to 20 individuals
  • Maintained distribution center calendars in Microsoft Outlook
  • Created purchase orders
  • Created transfers to ship product between the western and eastern distribution centers
  • Coordinated delivery dates and times
  • Data entry

Education

Business Management and Human Resources -

College of the North Atlantic
06.2015

American Sign Language and Deaf Studies - undefined

Vancouver Community College
06.2010

Skills

  • Experienced in using Microsoft productivity tools
  • Strong written and verbal communication
  • Customer engagement
  • Calendar management
  • High-level administrative coordination
  • Effective problem solver

COMMITMENT

  • To apply a consistent, dedicated and professional work ethic.
  • To remain flexible and committed to getting the job done in a timely and thorough manner.
  • To demonstrate initiative and a tactful approach while interacting with others.
  • To prioritize and multi-task.

Timeline

Executive Assistant (Executive Coordinator)

Deloitte
08.2021 - 06.2025

Heath Service Specialist

Fonemed
03.2020 - 11.2020

Call Agent

Big Brothers of Vancouver
03.2019 - 12.2019

Executive Assistant/Receptionist/Accounts Receivable

Atlas Anchor Systems Ltd.
01.2017 - 12.2017

Buying Assistant

Mountain Equipment Co-op (MEC)
05.2016 - 01.2017

American Sign Language and Deaf Studies - undefined

Vancouver Community College

Business Management and Human Resources -

College of the North Atlantic
Chaelah Burwood