Chaeeun Bang
Vancouver,BC
Summary
I am a marketer with a deep understanding of customers and excellent communication skills in the marketing field. I have grown by gaining various experiences, including part-time work in the food service industry, where I closely communicated with customers to understand their needs and provided the desired services and sales marketing results at Hyundai Home Shopping and Delivery Nation's Advertisement Registration Center. I have also developed various skills in customer service and product promotion.
Through experiences in various industries, I have strengthened communication with customers and developed the ability to provide tailored solutions by understanding customers' Bedes, Wants, and Pain Points. Additionally, I have become adept at developing marketing messages tailored to target audiences through managing advertising campaigns.
In insurance sales, I have acquired the ability to recommend customized products based on understanding customers' Bedes, Wants, and Pain Points through consultations with customers. At the advertising agency, I gained experience in formulating and executing marketing strategies for various clients based on understanding their Bedes, Wants, and Pain Points.
Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management. Accomplished Digital Marketing Manager with proven success in driving innovation and early adoption of emerging technologies and platforms. Expert in managing relationships with high-profile clients and translating marketing and social media needs into results-driven strategies.
Moreover, I have enhanced my online marketing expertise by effectively managing SNS channels and participating in new product launches and planning.
Currently, I am expanding my knowledge of the latest marketing trends and strategies through the 6-month Digital Marketing course at Tamwood Career School
Overview
8
8
years of professional experience
Work History
Server
WonSeok Go
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cook's Assistant
Tom Jeon
01.2024 - Current
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Prepared food orders to support waitstaff and other team members.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
EBI Sports Marketing Maneger
JungMoo Yoo
01.2023 - 01.2024
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Vintage 1981, Server
Eunji Go
05.2022 - 02.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Adwiz Co Performance & Brand Marketing Manager
Park Cheol-yong
06.2022 - 12.2022
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Managed budget allocation for various marketing initiatives, ensuring maximum return on investment.
- Championed company values through thoughtful storytelling in both internal communications and external campaigns.
- Optimized social media presence by curating share-worthy content that resonated with followers and encouraged brand loyalty.
- Planned and executed web, SEO, database marketing and social media advertising campaigns.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
- Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices.
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
Delivery Nation's Advertisement Registration Cente
Son Yeongdeuk
01.2021 - 06.2022
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
ShinhanLife Insurance Sales
Youngjong Lee
09.2019 - 08.2021
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Optimized sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
A Glass of Wine Today, Server
Kim Sung So
03.2019 - 07.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Tom & Tom's Coffee Shop Worker
Anhyeonju
02.2019 - 09.2019
- Operated ground or roasted coffee controls and equipment.
- Maintained coffee quality by adhering to guidelines, product specifications, and quality procedures.
- Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Hyundai HomeShopping
Kyungtaek Park
01.2019 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pizza Maru Server
Kwon Min-ju
12.2015 - 06.2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted newly seated guests quickly and efficiently.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Processed customers' payments and provided receipts.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Diploma - Digital Marketing
Tamwood International College
Vancouver, BC07.2024
Bachelor's Degree in Law & Business Administration - Law/Business/Marketing
Gachon University
Seongnam, Gyeonggi-do, South Korea02.2023
Skills
- Social Media Management & Marketing
- Content Marketing Strategy
- Search Engine Optimization & Keyword analysis
- Email marketing campaigns
- Brand Development
- E-commerce Marketing
- Influencer Marketing Collaboration
- Sales Planning& Campaign Development &KPI Monitoring
- Exceptional customer service
- Communication and writing skills
Languages
English
Professional Working
Timeline
Server
WonSeok Go
03.2024 - Current
Cook's Assistant
Tom Jeon
01.2024 - Current
EBI Sports Marketing Maneger
JungMoo Yoo
01.2023 - 01.2024
Adwiz Co Performance & Brand Marketing Manager
Park Cheol-yong
06.2022 - 12.2022
Vintage 1981, Server
Eunji Go
05.2022 - 02.2023
Delivery Nation's Advertisement Registration Cente
Son Yeongdeuk
01.2021 - 06.2022
ShinhanLife Insurance Sales
Youngjong Lee
09.2019 - 08.2021
A Glass of Wine Today, Server
Kim Sung So
03.2019 - 07.2020
Tom & Tom's Coffee Shop Worker
Anhyeonju
02.2019 - 09.2019
Hyundai HomeShopping
Kyungtaek Park
01.2019 - 02.2019
Pizza Maru Server
Kwon Min-ju
12.2015 - 06.2017
Diploma - Digital Marketing
Tamwood International College
Bachelor's Degree in Law & Business Administration - Law/Business/Marketing
Gachon University