Chae Chung
Los Angeles
Summary
Dynamic and detail-oriented Referral Coordinator at James CS Hahn MD, skilled in pre-authorizations and insurance verification. Enhanced patient care through meticulous referral management and exceptional organizational abilities. Proven track record in improving office productivity and patient satisfaction while adhering to HIPAA regulations. BLS certified with strong medical terminology knowledge.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
James CS Hahn MD
04.2021 - 09.2024
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Medical Office Receptionist
Samuel Medical Group
04.2019 - 04.2021
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Reviewed and sent medical records to other physicians upon request.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Education
Associate of Science - Surgical Technologist
CBD College
Los Angeles, CA04-2025
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Medical terminology knowledge
- HIPAA regulations
- BLS certification
- Fire and Safety Education
Languages
Korean
Professional Working
Timeline
Referral Coordinator
James CS Hahn MD
04.2021 - 09.2024
Medical Office Receptionist
Samuel Medical Group
04.2019 - 04.2021
Associate of Science - Surgical Technologist
CBD College
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