Chad Rook
Calgary,Alberta
Summary
Reliable Landscape Laborer consistently shows up on time and ready to work. Willing to take on any task to support team and customer needs. Skilled in organizing supplies, removing trash and operating equipment and lawn tools. Quick learner and extremely hard worker.
Overview
25
25
years of professional experience
Work History
Actor
Self-Employed
08.2000 - Current
- Performed interpretations of emotional actions and situations, using body movements, and gestures.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Worked collaboratively with other actors to perform scenes and convey stories.
- Performed alongside various well-known actors and actresses.
Customer Service Representative
Yellow Pages Group
04.2011 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Rogers Communications
08.2005 - 09.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers and handled any/all customer complaints and concerns
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Collection Officer
CBV Collection Services
03.2004 - 04.2006
- Utilized sharp research skills to track down delinquent account information.
- Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Landscaping
Margaret H.
06.1998 - 08.2000
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Maintained gardening tools by replacing blades and fluids.
- Installed stonework according to landscape design plan and client specifications.
Education
High School Diploma -
Picture Butte High School
Picture Butte, AB07.2000
Skills
- Deadline Adherence
- Speaking
- Graphic Design
- Photography
- Adobe Creative Suite
- Image Editing
- YouTube
- Apple Final Cut Pro
- Web Design
- Branding
- Website Graphics
- Microsoft Excel
Timeline
Customer Service Representative
Yellow Pages Group
04.2011 - 09.2013
Customer Service Representative
Rogers Communications
08.2005 - 09.2008
Collection Officer
CBV Collection Services
03.2004 - 04.2006
Actor
Self-Employed
08.2000 - Current
Landscaping
Margaret H.
06.1998 - 08.2000
High School Diploma -
Picture Butte High School
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