Chadrack Ngandu

• Serve clients by delivering exceptional customer service through completing
  transactions, engaging in needs-based conversations, and communicating with
  clients throughout the branch
  Identify needs and provide tailored financial advice and solutions to clients,
  when possible, at the point of first contact
  Contribute to team sales results by listening and spotting opportunities to offer
  additional advice, introduce clients to the capability of RBC partners, or
  personally fulfil client solutions
  Understand & resolve client concerns, where possible, at first point of contact
  Educate & assist clients with using RBC digital capabilities
  Manage risks by adhering to compliance routines, processes, and controls

• Explaining the client how web broker work
• Helping client to navigate through the system
  Responding to all the inquiries and requests about Web Broker
  Presenting to the client new offers and deals to client
  Resolving complaints

• Responded to customer inquiries in a pleasant, courteous, professional, and well-informed manner,
• Completed appropriate documentation for each transaction and
wrapped up calls by inputting data for call history, sending messages to
appropriate third parties (e.g., business partners) when required,
and/or initiating the necessary customer fulfillment.