Chad R. Walker
Scarborough
Summary
Accomplished Regional Parts and Purchasing Manager with a proven track record at Manulift, recognized for enhancing operational efficiency and profitability while streamlining the procument process and optimizing supplier realationships. Expertise in vendor relations and negotiation led to initiatives that reduced turnaround times substantially while maintaining inventory accuracy within 3%. Adept at strategic sourcing, contract negotiations and inventory management. Strong leadership skills fostered team excellence and positive customer relations, resulting in notable performance improvements and effective cost control. Career aspirations include continuing to drive operational success through strategic management practices.
Overview
23
23
years of professional experience
Work History
Regional Parts and Purchasing Manager
Manulift
09.2022 - Current
- Work closely with organizational leadership and the board of directors to guide operational strategy
- Oversee operations and provide corrective feedback to achieve daily and long-term goals of 15 person team.
- Lead the development of comprehensive business plans bi-monthly to maximize profitability and company performance
- Look after branch purchases, and cost-saving strategies, to provide customer savings and inventory goals to be met
- Meet with suppliers weekly to go over inventory controls, returns, and the quality of products and services
- Introduced new methods, practices, and systems to reduce turnaround time -(Double check order / Fulfillment Check)
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow
- Maintained positive customer relations by addressing problems head-on, and implementing successful corrective actions
- Evaluate employee performance and conveyed constructive feedback to improve skills
- Established team priorities, maintain schedules, and monitor performance through tri-monthly employee reviews.
- Open and close location, and monitor shift changes to uphold successful operations strategies and maximize business success for day and night shifts.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records. (All locations)
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Sourced new vendors, built relationships, negotiated prices with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Monitor and evaluate supplier performance to maintain quality of parts and service. (supplier efficiency and quality index scale)
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
Parts and Service Manager
Miller Waste Systems
07.2019 - 09.2022
- Established individual parts inventory levels to balance stock for maximum inventory turns
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins
- Organized and updated schedules to optimize coverage for expected Tech demands
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages
- Monitored and adjusted inventory to minimize obsolescence to within 3%
- Look after all Cores and Parts returns issuing all RMA's
- Perform weekly stock counts to maintain optimal stock amounts and correct inventory control
- Received, examined and reshelved returned parts
Assistant Parts Manager
Marenello BMW
03.2016 - 07.2019
- Connected with customers retail and wholesale to provide assistance and collect feedback to optimize operations
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Performed scheduled inventory audits per to verify accuracy and product availability
- Established individual parts inventory levels to balance stock for maximum inventory turns
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins
- Organized and updated schedules to optimize coverage for expected customer demands
- Taught junior employees proactive strategies to meet operational and sales goals
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages
Sr. Parts Advisor / Accounts Manager
Town and Country BMW
01.2012 - 03.2016
- Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently
- Received, examined and reshelved returned parts
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone
- Operated point of sales and parts lookup computer systems
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers
Sr. Residential Mortgage Loan Officer
Wells Fargo Financial
11.2007 - 01.2012
- Submitted applications to credit analysts
- Developed and maintained relationships with local real estate agents
- Approved loans that met specifications
- Informed customers of application deadlines, approvals and denials
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses
- Identified lending risks and implemented strategies to reduce loan defaults
- Gathered client debt, credit and income information to determine loan eligibility
- Educated customers regarding actions and strategies for debt repayment
- Complied applications and paperwork and double-checked for accuracy
- Evaluated loan contracts and notified supervisors of document discrepancies
Residential Mortgage Underwriter
Bank of Montreal
12.2001 - 11.2007
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages
- Consistently produced one of lowest delinquency ratios while maintaining high property sales recovery percentage
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment
- Cultivated partnerships with individuals and firms to better promote products meeting customers' needs
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits
- Reviewed and evaluated loan applications and supporting documents
- Delineated reasons for application approvals and rejections
Education
Associate of Arts - Business
Carleton University
Ottawa, ON05.2000
Bachelor of Arts - Psychology
Brockport University
Brockport, NY05.1997
High School Diploma - Sociology
Sir Wilfrid Laurier Collegiate Institute
Toronto, ON05.1993
Skills
- Vendor relations
- Inventory auditing
- Parts & Purchasing
- Task prioritization
- Scheduling
- Parts ordering
- Quality control
- Time management
- Client account management
- Staff hiring & training
- Project Planning
- Invoice processing & Collections
- Policy development & Implementation
- Stock management
- Cost control and tracking
- Customer Relations
- Pricing & Purchasing
- Sales Management
- Stock control
- Profit and loss tracking
- Performance improvement
Languages
English
Native or Bilingual
Timeline
Regional Parts and Purchasing Manager
Manulift
09.2022 - Current
Parts and Service Manager
Miller Waste Systems
07.2019 - 09.2022
Assistant Parts Manager
Marenello BMW
03.2016 - 07.2019
Sr. Parts Advisor / Accounts Manager
Town and Country BMW
01.2012 - 03.2016
Sr. Residential Mortgage Loan Officer
Wells Fargo Financial
11.2007 - 01.2012
Residential Mortgage Underwriter
Bank of Montreal
12.2001 - 11.2007
High School Diploma - Sociology
Sir Wilfrid Laurier Collegiate Institute
Associate of Arts - Business
Carleton University
Bachelor of Arts - Psychology
Brockport University
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