Chad Vallier
Calgary,AB
Summary
Insightful professional salesman committed to delivering exceptional customer service and helping customers select best choices. Consistently remains in compliance with company guidelines. Reliable, punctual and works cooperatively as part of team.
Overview
11
11
years of professional experience
Work History
Lead Product Specialist
Gregg Distributors LP
Calgary
08.2020 - Current
- Developed product strategy and roadmap for new products.
- Documented customer requirements, use cases, and user stories.
- Provided technical support in troubleshooting complex issues related to the products.
- Monitored customer satisfaction levels through surveys and other channels.
- Analyzed sales data to understand product performance and identify areas for improvement.
- Maintained up-to-date knowledge of industry trends and competitor products.
- Engaged with key clients to gather feedback and foster strong relationships.
- Researched emerging technologies that could enhance existing products or create new ones.
- Demonstrated and explained products, methods or services to induce prospective clients.
- Suggested specific products to meet customer needs.
- Trained new specialists to present company products or services.
- Researched or investigated products and uses to prepare for demonstrations.
- Utilized CRM systems to track customer interactions and feedback for continuous improvement.
- Conducted training sessions for internal teams, enhancing product knowledge and sales techniques.
Inside Sales Manager
Oxygen Products Calgary Ltd
Calgary, Alberta
08.2013 - 04.2020
- Developed and implemented effective sales strategies to increase revenue.
- Managed a team of 4 inside sales representatives, providing guidance, coaching and training.
- Analyzed customer data to identify potential opportunities for growth in new markets.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
- Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
- Provided technical support when needed for customers who had questions about products or services.
- Assisted in developing promotional campaigns aimed at increasing brand awareness among target audiences.
- Organized trade shows and events as part of the company's outreach efforts.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Increased company profit through effective employee training.
- Resolved customer complaints regarding sales and service.
Education
High School Diploma -
Ernest Manning High School
Calgary, AB06-2006
Skills
- Competitive Analysis
- Cross-functional team leadership
- Product quality assurance
- Customer Needs Assessment
- Outstanding interpersonal skills
- Product marketing
- Customer Engagement
- Sales expertise
- CRM & Microsoft Office literate
Timeline
Lead Product Specialist
Gregg Distributors LP
08.2020 - Current
Inside Sales Manager
Oxygen Products Calgary Ltd
08.2013 - 04.2020
High School Diploma -
Ernest Manning High School