Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Chad Seames

Realtime analysis
Quinte West,ON

Summary

To obtain a full-time position as Workforce Management where the company can utilize skills and experience to their full potential. Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 5+ years of experience in workforce assessment.

Overview

17
17
years of professional experience

Work History

Workforce Real Time Analyst

S P Data Digital
03.2018 - Current
  • Optimized schedules, forecasts and other tools to present to management.
  • Managed real-time inbound call traffic across multiple contact center locations.
  • Prepared and maintained reports, dashboards and monthly packages.
  • Provided training on dashboard and package development to team members and management.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Produced and updated documents, reports and tracking spreadsheets using Microsoft Excel.

HVAC Contractor

Haakon Industries
11.2016 - 03.2018
  • Completed tasks on time to meet quality and safety standards.
  • Followed safety protocols to maintain safe working environment.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Collaborated with team members to promptly complete tasks and maintain consistent workflows.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Utilized blueprints, schematics and diagrams to accurately complete tasks.
  • Participated in projects requiring assembly of large and small components.
  • Troubleshot and resolved mechanical issues that occurred during assembly.
  • Maintained detailed records of production and assembly processes.
  • Operated hoists, cranes and other heavy machinery to transport materials and parts.

Welder/Fitter

Fracan
01.2007 - 12.2016
  • Position, and secures parts and assemblies according to specifications, using straightedge, combination square, calipers, and ruler
  • Tack-welds and welds components and assemblies, using electric, gas, arc, or other welding equipment
  • Cut workpieces, using powered saws, or shears
  • Installs and repairs equipment, such as lead pipes, and valves
  • Observe tests on welded surfaces, and dimension tolerance to evaluate weld quality and conformance to specifications
  • Inspect grooves, angles, or gap allowances, using micrometer, caliper, and precision measuring instruments
  • Removes rough spots from workpiece, using portable grinder, hand file, or scraper
  • Weld components in flat, and vertical, positions
  • Ignite torch and adjusts valves, amperage, or voltage to obtain desired flame or arc
  • Analyze engineering drawings and specifications to plan layout, assembly, and welding operations
  • Develop templates and other work aids to hold and align parts
  • Determine required equipment and welding method, applying knowledge of metallurgy, geometry, and welding techniques.

Inspector Welder/Grinder

Beclawat
01.2011 - 01.2012
  • Inspect and tests welded joints of work in progress and of completed units for visible defects, correct dimensions, joint strength, bead formation, weld penetration, and conformance with layout, blueprint, and work order specifications
  • Apply knowledge of welding principles and metallurgical properties
  • Examine joint to detect flaws, such as cracks, cold weld, spatter, and undercuts, using flashlight and magnifying glass
  • Observe techniques and performance of welders in shop
  • Mark defective pieces and recommends scrapping or methods for reworking
  • Record inspection data.

Education

Some College (No Degree) - Welding

LOYALIST COLLEGE
Belleville, Ontario

High School Diploma -

NICHOLSON CATHOLIC COLLEGE
Belleville, Ontario
06.1996

Skills

  • Outstanding customer service and problem solver
  • Works well independently as well as in team environment
  • Excellent computer knowledge
  • Always maintains positive attitude
  • Business Development and Planning
  • Coordinate Recruitment Strategies
  • Forecasting Expertise
  • Setting Schedules
  • Staffing requirements
  • Flexible and Adaptable
  • Dependable and Responsible
  • Managing schedules
  • Workforce Improvements
  • Customer Satisfaction
  • Real-Time Monitoring
  • Microsoft Office

Additional Information

  • WHMIS, Confined Space, Valid ‘G’ License, Lean Manufacturing To peruse the Welder Inspector License Level 1
  • MS office ( outlook, excel, word and powerpoint.)
  • Various scheduling and monitoring programs: Genesys, IEX, NICE and Teleopti.
  • Meeting software: MS Teams, Webex, Slack and Skype.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Workforce Real Time Analyst

S P Data Digital
03.2018 - Current

HVAC Contractor

Haakon Industries
11.2016 - 03.2018

Inspector Welder/Grinder

Beclawat
01.2011 - 01.2012

Welder/Fitter

Fracan
01.2007 - 12.2016

Some College (No Degree) - Welding

LOYALIST COLLEGE

High School Diploma -

NICHOLSON CATHOLIC COLLEGE

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Chad SeamesRealtime analysis