Chad Pepper
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Driver
EBK Logistics
Papillion
11.2023 - 06.2025
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Monitored fuel level throughout shift and refueled when necessary.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Checked tires for proper inflation before leaving on each route.
- Received daily delivery instructions and route assignments from dispatch.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Inspected vehicle and maintained gas, oil and water levels.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Utilized street maps to plan and determine most efficient routes.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Utilized GPS and maps for efficient route planning.
- Navigated routes with relevant map programs and GPS systems.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Reported mechanical problems encountered with vehicles to dispatch.
- Inspected vehicles' condition, supplies and equipment before and after trips
Production Line Worker
CLAAS
Papillion
06.2021 - 06.2023
- Restocked inventory shelves when necessary.
- Monitored production output and adjusted accordingly.
- Cleaned work areas regularly to ensure a safe working environment.
- Tracked inventory levels and restocked materials as needed.
- Collaborated with team members to meet daily production goals.
- Operated machinery according to safety regulations.
- Prepared raw materials for production line operations.
- Maintained accurate records of production output and inventory levels.
- Assisted with troubleshooting issues that arose during the production process.
- Inspected parts for defects or discrepancies.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Maintained production machines and equipment.
- Maintained accurate records of all tasks performed on the production line.
- Performed quality control checks on assembled items.
- Performed routine maintenance on production equipment.
- Followed written instructions for assembly of parts.
- Assembled components to produce finished products.
- Used hand tools, power tools and other equipment to assemble components.
- Adhered to strict safety guidelines while operating machinery.
- Stored, labeled and organized all necessary tools and supplies needed for production line operations.
- Identified defective products during quality assurance inspections.
- Supported QA measures by inspecting items and removing defective elements.
- Maintained work area safety and appearance, focusing on safety, organization, and cleanliness.
- Removed scratches and imperfections to improve product quality.
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Implemented lean manufacturing principles to minimize waste and maximize efficiency.
- Collaborated with team members to meet production targets and efficiency goals.
- Operated machinery and equipment with precision to meet production line standards.
- Maintained a clean and organized workstation, adhering to safety and sanitation guidelines.
- Recorded production data, including volume produced and time taken, for process improvement.
- Adjusted machinery settings for optimal performance and product quality.
- Managed inventory of supplies and materials, restocking as necessary.
- Assisted in training new production line workers on equipment and procedures.
- Assembled products and components accurately following established protocols.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Adhered to strict deadlines and production schedules, optimizing workflow.
- Inspected finished products for defects and conformity to specifications.
- Rotated through various stations on the production line to maintain skill versatility.
- Performed quality checks on products to ensure compliance with quality standards.
- Participated in team meetings to discuss production goals and improvements.
- Coordinated with maintenance teams to facilitate equipment repair and maintenance.
- Monitored production line for equipment malfunctions, reporting issues to supervisors promptly.
- Followed standard operating procedures and safety protocols at all times.
- Met or exceeded target for on-time customer shipments.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Used hand trucks and forklifts to unload, load and transport items.
Customer Service Representative
KURE
Papillion
03.2022 - 09.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collected deposits or payments and arranged for billing.
- Did end of night drawer countdown and took money drops to the bank
Class B CDL Truck Driver
Abe's trash service
Bennington
01.2017 - 06.2021
- Utilized communication devices such as two-way radios for efficient coordination between drivers and dispatch teams.
- Collaborated with dispatchers to plan optimal routes that minimized fuel consumption costs.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Performed pre-trip inspection of assigned vehicle prior to departure.
- Conducted daily post-trip inspections including checking oil levels, tire pressure, brakes.
- Navigated unfamiliar areas using maps, GPS systems, and other navigational aids.
- Recorded mileage traveled each day along with total hours worked per shift.
- Reported any mechanical issues encountered during trips promptly to maintenance personnel for repair.
- Followed all safety regulations while operating the vehicle in compliance with DOT standards.
- Performed routine maintenance on delivery vehicles, such as checking oil and coolant levels, brakes, and tires.
- Maintained clean driving record by following safety protocols and strictly adhering to traffic laws.
- Encompassed reliability and dependability by being available for assignments on short notice.
- Inspected vehicle before leaving company premises and after trips.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Maintained safe driving habits to protect property and general public on roadways.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Performed regular inspections and completed vehicle repairs.
Class B CDL Truck Driver
Premier Waste Solutions
Omaha
07.2014 - 12.2016
- Utilized communication devices such as two-way radios for efficient coordination between drivers and dispatch teams.
- Performed pre-trip inspection of assigned vehicle prior to departure.
- Conducted daily post-trip inspections including checking oil levels, tire pressure, brakes.
- Navigated unfamiliar areas using maps, GPS systems, and other navigational aids.
- Recorded mileage traveled each day along with total hours worked per shift.
- Followed all safety regulations while operating the vehicle in compliance with DOT standards.
- Performed routine maintenance on delivery vehicles, such as checking oil and coolant levels, brakes, and tires.
- Maintained clean driving record by following safety protocols and strictly adhering to traffic laws.
- Presented clean, professional appearance to promote positive company image.
- Encompassed reliability and dependability by being available for assignments on short notice.
- Inspected vehicle before leaving company premises and after trips.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Worked well with dispatchers to communicate route and schedule changes.
- Performed regular inspections and completed vehicle repairs.
Class B CDL Truck Driver
Papillion Sanitation
Bellevue
05.2009 - 07.2014
- Utilized communication devices such as two-way radios for efficient coordination between drivers and dispatch teams.
- Collaborated with dispatchers to plan optimal routes that minimized fuel consumption costs.
- Performed pre-trip inspection of assigned vehicle prior to departure.
- Conducted daily post-trip inspections including checking oil levels, tire pressure, brakes.
- Navigated unfamiliar areas using maps, GPS systems, and other navigational aids.
- Recorded mileage traveled each day along with total hours worked per shift.
- Followed all safety regulations while operating the vehicle in compliance with DOT standards.
- Maintained and inspected truck and trailer to ensure proper operation.
- Encompassed reliability and dependability by being available for assignments on short notice.
- Inspected vehicle before leaving company premises and after trips.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Worked well with dispatchers to communicate route and schedule changes.
- Performed regular inspections and completed vehicle repairs.
Education
High School Diploma -
Westside High School
Omaha, NE05-2003
Skills
- Route planning
- Vehicle inspection
- Delivery documentation
- GPS navigation
- Time management
- Customer service
- Safety compliance
- Communication skills
- Problem solving
- Traffic regulations
- Pre-trip inspections
- Valid class B commercial Driver's license
- Positive attitude
- Stocking and inventory
- Experienced manual transmission driver
- Current CDL license
- Order picking and processing
- Safe driver training
- Defensive driving
- Traffic laws
- Forklift operation
- Punctual and reliable
- Responsible driver
- DOT compliance
- Commercial driving
- Cash transaction handling
- Attention to detail
- Dependable and reliable
- Valid Driver's license
- Safe driving record
- Excellent sense of direction
- Weather adaptability
- Logistics
- Problem-solving
Certification
- Current Class B CDL and DOT med card
Timeline
Delivery Driver
EBK Logistics
11.2023 - 06.2025
Customer Service Representative
KURE
03.2022 - 09.2022
Production Line Worker
CLAAS
06.2021 - 06.2023
Class B CDL Truck Driver
Abe's trash service
01.2017 - 06.2021
Class B CDL Truck Driver
Premier Waste Solutions
07.2014 - 12.2016
Class B CDL Truck Driver
Papillion Sanitation
05.2009 - 07.2014
High School Diploma -
Westside High School