Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chad Paprocki

Toronto,ON

Summary

Experienced server offering the highest level of customer service at a Five Diamond Hotel. Highly versatile and adaptable to fast-paced, changing environments with the most discerning guests and highest of standards.

Overview

18
18
years of professional experience

Work History

Senior Server

Ritz-Carlton
04.2022 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Lead Server

Hy's Steakhouse
10.2012 - 04.2022
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Achieved and maintained top sales within a few months at multiple locations
  • Key member of team which increased sales by more than 25% in less than one year
  • In charge of training all new service staff on procedures, policies as well as sales techniques

Lead Server

Umberto's Restaurants
11.2005 - 10.2012
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.

Education

Some College (No Degree) - Commercial Aviation

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Thrives in fast-paced environment
  • Strong work ethic, positive attitude and coachable
  • Excellent communication skills, both verbal and written
  • Experienced in handling difficult customers
  • De-Escalation Techniques
  • Ability to adapt to change and be able to multitask

Languages

English

Timeline

Senior Server

Ritz-Carlton
04.2022 - Current

Lead Server

Hy's Steakhouse
10.2012 - 04.2022

Lead Server

Umberto's Restaurants
11.2005 - 10.2012

Some College (No Degree) - Commercial Aviation

Seneca College of Applied Arts And Technology
Chad Paprocki