Experienced server offering the highest level of customer service at a Five Diamond Hotel. Highly versatile and adaptable to fast-paced, changing environments with the most discerning guests and highest of standards.
Overview
18
18
years of professional experience
Work History
Senior Server
Ritz-Carlton
04.2022 - Current
Collaborated with team members to develop best practices for consistent customer service delivery.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Lead Server
Hy's Steakhouse
10.2012 - 04.2022
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Achieved and maintained top sales within a few months at multiple locations
Key member of team which increased sales by more than 25% in less than one year
In charge of training all new service staff on procedures, policies as well as sales techniques
Lead Server
Umberto's Restaurants
11.2005 - 10.2012
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Trained and acclimated new servers to restaurant's culture and operations.
Education
Some College (No Degree) - Commercial Aviation
Seneca College of Applied Arts And Technology
North York, ON
Skills
Thrives in fast-paced environment
Strong work ethic, positive attitude and coachable
Excellent communication skills, both verbal and written
Experienced in handling difficult customers
De-Escalation Techniques
Ability to adapt to change and be able to multitask
Assistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz ResidencesAssistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz Residences
Maîtres D’hotel / Hostess at Zaytinya by Jose Andres, The Ritz Carlton NomadMaîtres D’hotel / Hostess at Zaytinya by Jose Andres, The Ritz Carlton Nomad