Chad Paprocki
Toronto,ON
Summary
Experienced server offering the highest level of customer service at a Five Diamond Hotel. Highly versatile and adaptable to fast-paced, changing environments with the most discerning guests and highest of standards.
Overview
18
18
years of professional experience
Work History
Senior Server
Ritz-Carlton
04.2022 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Lead Server
Hy's Steakhouse
10.2012 - 04.2022
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Achieved and maintained top sales within a few months at multiple locations
- Key member of team which increased sales by more than 25% in less than one year
- In charge of training all new service staff on procedures, policies as well as sales techniques
Lead Server
Umberto's Restaurants
11.2005 - 10.2012
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
Education
Some College (No Degree) - Commercial Aviation
Seneca College of Applied Arts And Technology
North York, ONSkills
- Thrives in fast-paced environment
- Strong work ethic, positive attitude and coachable
- Excellent communication skills, both verbal and written
- Experienced in handling difficult customers
- De-Escalation Techniques
- Ability to adapt to change and be able to multitask
Languages
English
Timeline
Senior Server
Ritz-Carlton
04.2022 - Current
Lead Server
Hy's Steakhouse
10.2012 - 04.2022
Lead Server
Umberto's Restaurants
11.2005 - 10.2012
Some College (No Degree) - Commercial Aviation
Seneca College of Applied Arts And Technology