CHAD MCCANN
Toronto,Canada
Summary
Results-driven professional with 20 years of experience in hotel management and 5 years as a Territory Sales Manager. Expertise in sales strategy, account development, and building strong client relationships. Proven success in driving revenue growth and managing key accounts. Seeking to apply my skills in sales, client management, and compliance to contribute to the growth of the cannabis industry and thrive in this dynamic market.
Overview
5
5
years of professional experience
Work History
Eastern Canada Territory Manager
TechPOS International Corp
10.2024 - Current
- Identified and developed new business opportunities in the cannabis retail industry within Eastern Canada, expanding TechPOS’s market reach and driving a 12% increase in new client acquisition in just 6 months.
- Built and maintained strong relationships with cannabis retailers, leading to a 95% client satisfaction rate and ensuring that over 80% of clients successfully adopted and fully integrated TechPOS solutions within their operations.
- Provided ongoing support and training, resulting in a 25% decrease in customer service requests and enabling retailers to enhance operational efficiency and reduce transaction errors by 15%.
- Developed strong relationships with key decision-makers, fostering trust and loyalty within the assigned territory, which led to 5 new high-value accounts being secured in the first 6 months, contributing to a 10% growth in revenue for the region.
Founder/Booking Agent
Family Matters Agency
03.2022 - Current
- Coordinated and managed the booking process for music producers, securing over 150 performances and appearances at top-tier venues, festivals, and industry events, contributing to a 20% increase in the agency’s booking volume year over year.
- Negotiated terms and conditions of bookings, resulting in a 25% improvement in artist compensation and securing favorable agreements that ensured a 15% increase in profit margins for both the agency and the artists.
- Managed contracts, rider requirements, and financial arrangements, overseeing the execution of over 200+ contracts without any disputes, ensuring compliance with all terms and maintaining a 100% contract fulfillment rate for all bookings.
- Served as the primary point of contact between the agency and represented artists, strengthening relationships and providing consistent support, which led to a 95% artist retention rate and a 30% increase in repeat bookings for key clients.
Sales Manager
Toronto Doors and Windows
06.2020 - 05.2023
- Conducted in-depth discovery to identify customer needs and match them with the best-fitting products and services, leading to a 30% increase in customer satisfaction and a 25% rise in successful upsells over 3 years.
- Developed strong rapport with product vendors and customers, establishing lasting relationships that generated a 40% increase in repeat business and contributed to a 15% growth in annual sales.
- Followed up with customers post-purchase to close any gaps in satisfaction, resulting in an 18% improvement in customer retention and a 30% reduction in customer complaints.
- Coordinated with installation and management teams to ensure the timely and accurate fulfillment of over 500+ client orders, maintaining a 98% on-time delivery rate and 100% order accuracy.
Education
High School Diploma -
St. Thomas of Villanova Secondary School
Windsor06-2008
Skills
- B2B Sales Expertise
- Key Account Management
- Product Knowledge and Compliance Expertise
- Solution-Based Sales and Strategy Development
Timeline
Eastern Canada Territory Manager
TechPOS International Corp
10.2024 - Current
Founder/Booking Agent
Family Matters Agency
03.2022 - Current
Sales Manager
Toronto Doors and Windows
06.2020 - 05.2023
High School Diploma -
St. Thomas of Villanova Secondary School
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