Chad Lamarche
Williams Lake,BC
Summary
Highly motivated sales & marketing professional with extensive customer service and sales experience. Track record of improving buying experience and elevating company profile with targeted markets. Gifted at working with all types of personalities. Great team-player and able to work independently.
Overview
8
8
years of professional experience
Work History
Owner
Cariboo Pro Detailing
Williams Lake, BC
06.2024 - Current
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Sales & Marketing
Ranchland Honda
Williams Lake, BC
09.2022 - 06.2024
- Building rapport with potential customers to improve the possibility of a sale in the future
- Maintaining customer database and communicating with them
- Turning inbound phone calls and internet inquiries from customers into appointments
- Overcoming objections and thrive in sales situations;
- Conducting walk-arounds with guests and demonstrating automobile feature
- Developed strategies and tactics to get the word out about our company and drive qualified traffic to our front door
- Overseeing social media account and website to engage existing customers and establish positive public relations
- Addressing problems and troubleshooting campaigns
- Researching trends, new marketing opportunities and brainstorming ideas
Digital Marketing/Service Advisor
Ranchland Honda
Williams Lake, BC
01.2021 - 08.2022
- Coordinating with webmaster to update website and create internet promotions and advertisements
- Keeping website up to date with photos, vehicle specifications and availability
- Managing marketing campaigns to cultivate brand awareness and drive website traffic
- Creating Social media content, carousal and display ads
- Pleasantly greeting customers and asking open-ended questions to better determine needs.
- Responding to customer requests, offering excellent support and tailored recommendations to address needs.
- Appling highly effective selling skills while properly engaging and presenting solutions to customers.
- Scheduling appointments for customers in person or over telephone.
Automotive Detailer
Chilliwack Ford
Chilliwack, BC
01.2018 - 01.2021
- Cleaning vehicle interior and exteriors in compliance with all company standards and client requests
- Operating buffers, steamers, hoses, vacuums and other equipment to meet service expectations
- Managing inventory and reordering supplies
- Installation of accessories: window deflectors, bug deflectors, mud flaps, side rails, etc.
- Inspection of new vehicles to meet all safety standards
Shipper Receiver
Chilliwack Ford
Chilliwack, BC
05.2016 - 01.2018
- Receiving parts from manufacturer, FedEx, UPS, Loomis and other vendors
- Matching contents and packing slips and notifying proper people of product arrival
- Putting stock away into appropriate bins
- Pulling parts and shipping parts returns to manufacture
- Delivering parts to wholesale customers
- Identified damaged and defective items with thorough inspections.
- Managing inventory of all parts
Education
Digital Marketing Certificate -
The Digital Marketing School
Australia12.2023
Marketing
Digital Marketing Institute
2021
Sales & Marketing
Cardone University
2021
High School Diploma -
Anchor Academy
Salmon Arm, BC06.2011
Skills
- Digital marketing
- Analytics
- Excellent Communication
- Multitasking and time management
- Problem Solving
- Organization
- Customer Service
- Data Entry and Maintenance
- Inbound and Outbound Calling
- Sales
- Computer Proficiency
Timeline
Owner
Cariboo Pro Detailing
06.2024 - Current
Sales & Marketing
Ranchland Honda
09.2022 - 06.2024
Digital Marketing/Service Advisor
Ranchland Honda
01.2021 - 08.2022
Automotive Detailer
Chilliwack Ford
01.2018 - 01.2021
Shipper Receiver
Chilliwack Ford
05.2016 - 01.2018
Digital Marketing Certificate -
The Digital Marketing School
Marketing
Digital Marketing Institute
Sales & Marketing
Cardone University
High School Diploma -
Anchor Academy