Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cha'd Jackson

Elk Grove

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.

Overview

10
10
years of professional experience

Work History

Care Coordinator

Bay Area Community Services (BACS)
09.2022 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care in mental health field.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

CPS Cultural Broker/ Program Support Specialist

Better Life Children Services
10.2021 - 09.2022
  • Maintain client confidentiality by adhering to HIPAA and agency standards
  • Serve as a liaison between families and Child Protective Services (CPS) social workers.
  • Support clients towards individual and family goals while utilizing a strength based approach.
  • Meet regularly with clients in individual family homes.
  • Provide case management support and community resources to individuals and families.
  • Advocate for family within the organization and other community partners.
  • Performs word processing tasks.
  • Provides data entry services to program.
  • Maintains census records and paperwork as required.
  • Maintains orderly files and ensures adequate supplies and forms are on hand.

Crisis Residential Program - Personal Service Coordinator I

Turning Point Community Programs
10.2019 - 08.2021
  • Deescalate events of crisis and informed persons and agencies needed to resolve crisis situations.
  • Model communication that supports clients in utilizing skills necessary for community re-integration.
  • Facilitate psycho-social groups between 5-14 persons to enhance client’s daily living skills, coping skills, and socialization skills.
  • Empower clients to reach their goals by providing 1:1 daily support.
  • Communicate to staff members and program directors regarding client’s behavior and progress towards their mental health treatment plan.

CPS Cultural Broker

Better Life Children Services
09.2018 - 02.2020
  • Maintain client confidentiality by adhering to HIPAA and agency standards
  • Serve as a liaison between families and Child Protective Services (CPS) social workers.
  • Support clients towards individual and family goals while utilizing a strength based approach.
  • Meet regularly with clients in individual family homes.
  • Provide case management support and community resources to individuals and families.
  • Advocate for family within the organization and other community partners.

Fulfillment Worker

Amazon Fulfillment Warehouse Center
10.2017 - 05.2018
  • Receive and unload inventory.
  • Prepare necessary items for stow.
  • Serve as a learning ambassador (trainer) for new employees.
  • Load items in preparation for shipment.

Customer Service Representative

Advanced Call Center
07.2016 - 12.2016
  • Responsible for resolving customer inquiries in a timely and accurate manner.
  • Provide accurate and appropriate information to support customer inquiries.
  • Escalated inquiries that required resolutions that were out of scope of practice to agency supervisors.
  • Processed electronic, ACH, debit and credit card payments.
  • Meet expectations of the inbound center.

Direct Support Professional

Michael Phillips Care Home
10.2015 - 02.2016
  • Provide care to adults with disabilities.
  • Assist clients in maintaining activities of daily living and provide support to clients in maintaining safety.
  • Responsible for providing meal preparation and services for clients.
  • Reviewed and administered intake paperwork to ensure agency protocols and documentation is completed appropriately.
  • Create a daily schedule and plan activities to support cl emotional and social engagement.

Education

No Degree - Social Work

Cosumnes River College
Sacramento
12.2015

GED - undefined

Sunrise Tech Center
06.2013

Skills

  • Multidisciplinary team collaboration
  • Client relationship management
  • Program oversight
  • Healthcare operations
  • Suicide prevention
  • Family support
  • Case documentation
  • Safety and risk assessments
  • Developing relationships
  • Building rapport
  • Crisis intervention

Timeline

Care Coordinator

Bay Area Community Services (BACS)
09.2022 - Current

CPS Cultural Broker/ Program Support Specialist

Better Life Children Services
10.2021 - 09.2022

Crisis Residential Program - Personal Service Coordinator I

Turning Point Community Programs
10.2019 - 08.2021

CPS Cultural Broker

Better Life Children Services
09.2018 - 02.2020

Fulfillment Worker

Amazon Fulfillment Warehouse Center
10.2017 - 05.2018

Customer Service Representative

Advanced Call Center
07.2016 - 12.2016

Direct Support Professional

Michael Phillips Care Home
10.2015 - 02.2016

GED - undefined

Sunrise Tech Center

No Degree - Social Work

Cosumnes River College

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Cha'd Jackson