Chad Ingold
Burbank
Summary
Creative and out-going professional with over 20 years experience in reception and administration management. Exceptional people skills have been developed over the years within arts and creative based industries including theatre companies, hair and cosmetic salons, the commercial real estate industry and more recently, in the world of commercial, print and background casting. Adept at working within strict deadlines, as well as having excellent problem solving skills, Chad’s passion for the creative industries he has been part of, ensure he approaches every project with enthusiasm and commitment. Strong HR skills and current with new computer programs and technology and social media platforms.
Overview
22
22
years of professional experience
Work History
Membership Services Representative
SAG-AFTRA
11.2022 - Current
- Assisted prospective and established members by telephone with questions regarding their membership, status or personal information.
- Managed incoming inquiries via phone, email, or in-person, providing comprehensive information about membership joining options to eligible performers.
- Helped members navigate systems, pay for dues and help resolve concerns and work clearance issues.
- Maintained strict confidentiality and discretion.
- Regularly processed requests for Inactive Status, Name Change, Contact Information Updates and Membership Applications.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Supported the development of Casting Director online procedures, contributing to efficient operations.
- Regularly assisted with completion of Cast Clearances and Casting Director inquiries via phone, email or online.
Background Casting Director / Session Runner
Prime Casting/Heather Lynn Casting
03.2017 - 11.2022
- Collaborated with directors and producers to determine skill requirements and physical characteristics for each role
- Used production specs to line up complete background needs for over 50 different films and series, as well as, hundreds of commercial and print campaigns
- Cultivated exceptional instinct to identify raw acting talent
- Conducted successful auditions and selected top-quality talent for countless productions and projects
- Scheduled casting sessions by orchestrating talent and on-site casting details
- Employed effective communication while working closely with directors, producers, talent agents and actors to achieve smooth casting processes
- Accomplished simultaneous objectives by meticulously managing schedules, monitoring email, and prioritizing multiple tasks
- Organized applications, audition notes, and information on auditioning talent
- Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals
Center Manager / Office Manager
LEVEL OFFICE
01.2014 - 01.2016
- Level Office is a rapidly growing commercial office space lessor for professionals, freelancers, and small businesses and organizations seeking effective leased office space
- Managed marketing and leasing of office space for Level Office over two year period resulting in 50% increased occupancy rates and 90% retention
- Maintained physical operations and building upkeep both on-site and through hiring and managing of third party suppliers
- Constantly developed upgrades to services provided by Level Office in proactive bid to exceed customer expectations
- Managed bi-monthly reports on sales and marketing, financials and occupancy status as well as collecting rents from tenants
- Provided admin support to both long and short term lessees
Salon Coordinator
ORBIT SALON & PURE NIRVANA SPA
01.2013 - 01.2014
- Initially employed by these two popular Chicago spa’s as front desk receptionist, but soon moved into more challenging salon manager role
- General reception duties including, but not limited to, booking and scheduling of 100's of salon clients as well as managing schedules of over 20 technicians
- Oversaw upkeep of all salon facilities, including cleaning, laundering and maintenance as required
- Managed salon budget, sales figures, monitored incoming and outgoing cash flow and balanced cash drawer intake daily
- Met and greeted clients and provided customer service on one to one basis
Box Office Manager / Administrator
CHICAGO KIDS COMPANY
01.2010 - 01.2013
- Chicago Kids Company has thirty years of history bringing totally original theatre productions to annual audiences of some 50,000 adults and children
- Produced fairytale classics and musical adaptations of popular children’s stories, while maintaining up to date themes and modern references
- Office management including, but not limited to, balancing daily financial receivables and payables, compiling statistical reports, maintaining retail stock, and maintaining general costume stock
- Production planning and development
- Booked actors for theatre productions including scheduling, and monitoring auditions for artistic team
- Develop yearly performance schedules in conjunction with school calendar
- Organized meet and greet forums and interacted with children, parents, and teachers at close of each performance
- Performed general reception, office, box office, and group sales duties daily
Front Desk
ACADEMIC DERMATOLOGY & SKIN CANCER INSTITUTE, Omeed Memar
01.2008 - 01.2010
- Managed front desk operations
- Answered phones, scheduled and confirmed patient appointments and procedures for hundreds of patients weekly
- Created patient charts, collected demographics and insurance details
- Maintained clinic ‘day sheet’ and updated client charts
- Performed EOD cash drawer balance and credit card reconciliation
- Maintained log of all patient biopsy procedures and results
- General office administration, including use and upkeep of all office machinery and equipment
Salon Coordinator
SEGOVIA SALON
01.2003 - 01.2008
- Managed schedule for all salon services and stylists
- Screened all incoming calls for stylists and owners, scheduled, and confirmed client appointments
- Maintained retail displays and processed sales of retail products and client services
- Early career includes salon reception and stylist assistant work
Education
Associate of Arts - Cosmetology
Concept College of Cosmetology
Champaign, IL01.1993
Some College (No Degree) - Theatre Arts
Parkland College
Champaign, ILSkills
- Decision Making
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Originality and Creativity
- Background in Acting
- Entertainment Industry Expertise
- Actor Relations
- Exceptional Customer Service
- Friendly, Positive Attitude
- Relationship Building
- People Skills
- Reliable & Trustworthy
- Reading Comprehension
- Proofreading Skills
Timeline
Membership Services Representative
SAG-AFTRA
11.2022 - Current
Background Casting Director / Session Runner
Prime Casting/Heather Lynn Casting
03.2017 - 11.2022
Center Manager / Office Manager
LEVEL OFFICE
01.2014 - 01.2016
Salon Coordinator
ORBIT SALON & PURE NIRVANA SPA
01.2013 - 01.2014
Box Office Manager / Administrator
CHICAGO KIDS COMPANY
01.2010 - 01.2013
Front Desk
ACADEMIC DERMATOLOGY & SKIN CANCER INSTITUTE, Omeed Memar
01.2008 - 01.2010
Salon Coordinator
SEGOVIA SALON
01.2003 - 01.2008
Associate of Arts - Cosmetology
Concept College of Cosmetology
Some College (No Degree) - Theatre Arts
Parkland College
Similar Profiles
Rosa OrtizRosa Ortiz
Background Actor at SAG-AFTRABackground Actor at SAG-AFTRA
John James CroninJohn James Cronin
PROFESSIONAL ACTOR at SAG-AFTRAPROFESSIONAL ACTOR at SAG-AFTRA
Nicholas HouinNicholas Houin
Professional Actor at Self-employed, SAG-AFTRAProfessional Actor at Self-employed, SAG-AFTRA