Chad Ijaz
809 Vernon St, Whitby,ON
Summary
IT System Specialist with 4+ years of experience dedicated to enhancing organizational efficiency and security through expert management and optimization of IT infrastructures. Adept at implementing cutting-edge technologies, my goal is to drive innovation and exceed client expectations while ensuring seamless system performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Ricoh Canada Inc
11.2020 - 08.2023
- Provide day-to-day operational support of Microsoft infrastructure services such as AD, Azure AD, DNS, DHCP, IIS, Windows Security, MS exchange, SharePoint and other Microsoft services.
- Proficiently configured hardware, devices, and software to create functional workstations for employees, ensuring a seamless and efficient working environment.
- Successfully installed new or upgraded hardware and software components. Coordinated installation processes and conducted follow-up with users to guarantee their satisfaction with the implemented changes.
- Maintained an organized and up-to-date inventory of installed desktop hardware and software components. This meticulous record-keeping ensured accurate tracking of resources and facilitated effective maintenance.
- Vigilantly monitored systems in operation and promptly identified and resolved errors, minimizing downtime and disruptions to workflow.
- Documented and regularly updated a knowledge base with known fixes and solutions. This resource served as a valuable reference for both the team and future troubleshooting efforts.
- Facilitated office moves and ensured smooth transitions for new employees by relocating and configuring desktop computer devices and phones to meet their specific needs.
IT Helpdesk Technician
Compugen Inc
01.2019 - 11.2020
- Offered technical support to diagnose issues, rectify problems, and uphold operational efficiency.
- Swiftly addressed emergency maintenance requests, providing on-call support to ensure timely issue resolution.
- Installed new equipment and provided comprehensive instructions on operation and routine maintenance procedures to clients.
- Investigated and efficiently resolved customer inquiries and complaints, ensuring high levels of customer satisfaction.
- Managed a wide range of tasks, including on-site and off-site installations, repairs, maintenance, and testing activities.
- Proficiently deployed and troubleshooted LAN/WAN network configurations to enhance connectivity and reliability.
- Adhered to rigorous safety procedures in field operations to minimize the risk of injuries and ensure a safe working environment.
Education
Bachelor of Science - Computer Science
York University
Toronto, ON09.2018
Skills
- Azure, AWS, GCP, vSphere
- O365, Exchange, ITCloud
- Router, Firewall, AD, DC, GPO, DNS, DHCP, VPN
- HTML, CSS, JavaScript, Shell, Python
- Windows Server 08/12/16, Linux
- Jira, ITGlue, ServiceNow, LogMeIn, Salesforce
- MySQL, MS SQL Server, IIS,
- Sharepoint, Teams, PowerShell, SAN, NAS
- Desktop Support, SCCM, Backup and disaster recovery
Certification
CompTIA A+ (220-1101)
Identity with Windows Server 2016 (70-742)
Microsoft Azure Fundamentals (AZ-900)
Timeline
IT Support Specialist
Ricoh Canada Inc
11.2020 - 08.2023
IT Helpdesk Technician
Compugen Inc
01.2019 - 11.2020
Bachelor of Science - Computer Science
York University
CompTIA A+ (220-1101)
Identity with Windows Server 2016 (70-742)
Microsoft Azure Fundamentals (AZ-900)
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