Chad Ijaz
809 Vernon St, Whitby,ON
Summary
IT System Specialist with 4+ years of experience dedicated to enhancing organizational efficiency and security through expert management and optimization of IT infrastructures. Adept at implementing cutting-edge technologies, my goal is to drive innovation and exceed client expectations while ensuring seamless system performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Ricoh Canada Inc
Mississauga, ON
11.2020 - 08.2023
- Provide day-to-day operational support of Microsoft infrastructure services such as AD, Azure AD, DNS, DHCP, IIS, Windows Security, MS exchange, SharePoint and other Microsoft services.
- Proficiently configured hardware, devices, and software to create functional workstations for employees, ensuring a seamless and efficient working environment.
- Successfully installed new or upgraded hardware and software components. Coordinated installation processes and conducted follow-up with users to guarantee their satisfaction with the implemented changes.
- Maintained an organized and up-to-date inventory of installed desktop hardware and software components. This meticulous record-keeping ensured accurate tracking of resources and facilitated effective maintenance.
- Vigilantly monitored systems in operation and promptly identified and resolved errors, minimizing downtime and disruptions to workflow.
- Documented and regularly updated a knowledge base with known fixes and solutions. This resource served as a valuable reference for both the team and future troubleshooting efforts.
- Facilitated office moves and ensured smooth transitions for new employees by relocating and configuring desktop computer devices and phones to meet their specific needs.
IT Helpdesk Technician
Compugen Inc
Richmond Hill, ON
01.2019 - 11.2020
- Offered technical support to diagnose issues, rectify problems, and uphold operational efficiency.
- Swiftly addressed emergency maintenance requests, providing on-call support to ensure timely issue resolution.
- Installed new equipment and provided comprehensive instructions on operation and routine maintenance procedures to clients.
- Investigated and efficiently resolved customer inquiries and complaints, ensuring high levels of customer satisfaction.
- Managed a wide range of tasks, including on-site and off-site installations, repairs, maintenance, and testing activities.
- Proficiently deployed and troubleshooted LAN/WAN network configurations to enhance connectivity and reliability.
- Adhered to rigorous safety procedures in field operations to minimize the risk of injuries and ensure a safe working environment.
Education
Bachelor of Science - Computer Science
York University
Toronto, ON09.2018
Skills
- Azure, AWS, GCP, vSphere
- O365, Exchange, ITCloud
- Router, Firewall, AD, DC, GPO, DNS, DHCP, VPN
- HTML, CSS, JavaScript, Shell, Python
- Windows Server 08/12/16, Linux
- Jira, ITGlue, ServiceNow, LogMeIn, Salesforce
- MySQL, MS SQL Server, IIS,
- Sharepoint, Teams, PowerShell, SAN, NAS
- Desktop Support, SCCM, Backup and disaster recovery
Certification
CompTIA A+ (220-1101)
Identity with Windows Server 2016 (70-742)
Microsoft Azure Fundamentals (AZ-900)
Timeline
IT Support Specialist
Ricoh Canada Inc
11.2020 - 08.2023
IT Helpdesk Technician
Compugen Inc
01.2019 - 11.2020
Bachelor of Science - Computer Science
York University