Chad Harris

• Managed diverse departments for different clients, driving efficient operational performance.
• Identified improvement areas and developed strategies to enhance efficiency, including streamlining shipping process with conveyor system.
• Provided support to other departments as needed to meet organizational goals.
• Monitored staff performance and provided feedback for improvement.

Manage daily operations, including supervising a team of over 60 associates, and coordinating personnel schedules, task assignments, and progress monitoring.

Managed vendor payments for transportation services, involving processing freight invoices, reconciling vendor statements, and TMS data, managing vendor communications, and ensuring timely, accurate payments, and record-keeping.

• Coordinate with routing, operations, and human resources divisions to improve operational efficiency.

Facilitate senior leadership decision-making by compiling daily reports that propose corrective actions and enhancements.

• Conduct comprehensive evaluations of individual department performances within operations.

• Directed initiatives as the Quality Management Champion to establish SOPs and work instructions.

• Coordinated with internal and external suppliers to ensure timely delivery of goods and materials.

• Manage and dispatch a dedicated team of professional drivers, focusing on the needs of a high-value account through attentive customer service, and precise scheduling.

Monitored and evaluated the performance of drivers related to key performance metrics.

• Developed processes for training new drivers on safety protocols.

• Resolve driver-related issues by advising on trip dispatch, coordinating tractor maintenance, and ensuring DOT compliance with electronic logs.

• Assisted in designing efficient routing protocols according to organizational requirements.

• Developed strategies for efficient routing of vehicles while minimizing fuel costs.

• Coordinated schedules for over 100 drivers, focusing on timeliness and fuel efficiency.

• Assisted in reducing late deliveries by 15% through strict adherence to schedules and proactive communication.

• Maintained efficient communications between drivers and clients, boosting client satisfaction.