Chad Glover
Charlie Lake,BC
Summary
Proven leader with extensive experience in small business operations and staff management, notably at PT Mechanical Ltd. Excelled in building client relationships and strategic planning, driving repeat business and referrals. Skilled in business management and verbal communication, achieving significant improvements in team productivity and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Owner
PT Mechanical Ltd
11.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Shop Foreman
Trans Carrier Ltd
12.2012 - 11.2017
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of [Number] technicians and shop professionals.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Managed materials inside shop and at job locations.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
Night Shift Foreman
James Western Star Truck & Trailer
05.2010 - 12.2012
- Ensured compliance with company policies, procedures, and safety regulations throughout all night shift activities.
- Worked closely with maintenance teams to address equipment issues promptly, minimizing downtime during night shift operations.
- Achieved higher production rates by creating optimal schedules that maximized staff utilization during the night shift hours.
- Streamlined workflow processes, resulting in reduced overtime hours and improved labor costs management.
- Enhanced employee morale through recognition of hard work and provision of constructive feedback.
- Managed and delegated tasks to a team of 15 employees, resulting in increased productivity.
- Developed contingency plans to handle unforeseen circumstances or emergencies effectively without affecting overall productivity.
- Reviewed performance metrics regularly, identifying areas for improvement and implementing corrective actions when needed.
- Evaluated employee performance periodically, providing constructive feedback aimed at enhancing personal growth as well as organizational goals accomplishment.
- Fostered a positive working environment through open communication channels between staff members on the night shift team.
Lead Hand
B.A.C. Trailer
07.2008 - 05.2010
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Adhered to industry safety protocols and enforced team member compliance.
- Established clear expectations for performance standards within the team encouraging accountability among all members.
- Reduced downtime by maintaining equipment and troubleshooting issues as they arose.
- Proactively identified areas for improvement in existing procedures leading initiatives aimed at optimizing workflow efficiency.
- Managed inventory control, reducing waste and improving resource allocation.
- Mentored new hires through comprehensive training programs, fostering professional growth and building strong teams.
Night Shift Foreman
Peace Country Freightliner Ltd
06.1999 - 05.2008
- Ensured compliance with company policies, procedures, and safety regulations throughout all night shift activities.
- Worked closely with maintenance teams to address equipment issues promptly, minimizing downtime during night shift operations.
- Achieved higher production rates by creating optimal schedules that maximized staff utilization during the night shift hours.
- Streamlined workflow processes, resulting in reduced overtime hours and improved labor costs management.
- Enhanced employee morale through recognition of hard work and provision of constructive feedback.
- Implemented inventory control measures, minimizing waste and reducing costs for the company.
- Managed and delegated tasks to a team of 15 employees, resulting in increased productivity.
- Developed contingency plans to handle unforeseen circumstances or emergencies effectively without affecting overall productivity.
- Reviewed performance metrics regularly, identifying areas for improvement and implementing corrective actions when needed.
Apprentice Mechanic
L.A.N.D. Transport
12.1996 - 06.1999
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Took assessments to prove knowledge base and skills.
- Observed senior mechanics completing major repairs.
- Safely lifted cars to complete repairs.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Operated mechanic's tools and shop equipment safely to prevent damage.
- Utilized diagnostic tools effectively to pinpoint specific issues contributing to vehicle malfunctions or suboptimal performance levels quickly.
- Took advantage of opportunities to learn new systems and repair procedures.
- Cleared work areas of debris and organized supplies to maintain safety and appearance.
- Achieved faster turnaround times for major repairs with effective time-management strategies that prioritized urgent tasks without compromising quality.
- Kept personal appearance and all work areas neat and professional.
- Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
Education
Northern Lights College
Fort St. John, BC09.2001
High School Diploma -
North Peace Senior Secondary
Fort St. John, BC06.1997
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Business Management
Strategic Planning
Project estimating
Staff Management
Languages
English
Professional Working
Timeline
Owner
PT Mechanical Ltd
11.2017 - Current
Shop Foreman
Trans Carrier Ltd
12.2012 - 11.2017
Night Shift Foreman
James Western Star Truck & Trailer
05.2010 - 12.2012
Lead Hand
B.A.C. Trailer
07.2008 - 05.2010
Night Shift Foreman
Peace Country Freightliner Ltd
06.1999 - 05.2008
Apprentice Mechanic
L.A.N.D. Transport
12.1996 - 06.1999
Northern Lights College
High School Diploma -
North Peace Senior Secondary
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