Chad Bernard
Bartender
Stittsville
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Committed to upholding highest standards of customer service and safe food handling practices.
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Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
5
5
Certifications
Work History
Bartender Shift Manager
Royal Oak Bar & Grill
Stittsville, Ontario
05.2023 - 11.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server/Bartender/Manager
East Side Marios/ Montana's Barrhaven
01.2021 - 05.2023
- Accurately recorded orders and worked with kitchen staff to serve drinks and food that exceeds expectations
- Took on closing duties and restocking in preparation for next day
- Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices
- Took on Shift Management duties at Montanas such as Cash outs, Locking and closing restaurant, Health and Safety board
- Learned to make over 20 Different Cocktails and drinks at various restaurants, Capable of doing Opening/ Closing Bar and bar counts.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Swing Manager
McDonald’s
01.2011 - 01.2016
- Managed shifts ensuring peak productivity, service and corporate culture
- Maintained and held accountable for cash handling and balancing during shifts
- Lead a team of employees (3 – 15), including cashiers, drive-thru, and the kitchen
- Assigned and mentored specified roster of employees
- Trained new employees on McDonald’s Standards of Conduct and shift operations
- Ensured team was coordinated while encouraging a fun, team-based environment
Education
High School Diploma -
St Peter Catholic Highschool
Computer Programming - undefined
Algonquin College
Ottawa, ON 01.2013 - 01.2014
Skills
Health and safety
POS system operation
Employee coaching
Beverage making
Food service
Classic cocktails
Handling difficult customers
Customer service expertise
Hospitality service expertise
Outgoing personality
Scheduling staff
Certification
Certified Corporate Trainer, 06/01/13, McDonald's, Ottawa, ON
Accomplishments
- Four-time Employee of the Month, 01/01/11 - 12/31/17, McDonald’s
- Highest Mark in Class (98%), 06/01/15, McDonald’s Shift Management
Timeline
Bartender Shift Manager
Royal Oak Bar & Grill
05.2023 - 11.2024
Server/Bartender/Manager
East Side Marios/ Montana's Barrhaven
01.2021 - 05.2023
Computer Programming - undefined
Algonquin College
01.2013 - 01.2014
Swing Manager
McDonald’s
01.2011 - 01.2016
High School Diploma -
St Peter Catholic Highschool
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