Chad Athay
Edmonton
Summary
Dynamic professional with a strong background in optimizing service operations and elevating customer satisfaction. Proven expertise in team leadership and strategic planning, driving enhancements in service delivery that consistently exceed expectations. Recognized for exceptional problem-solving abilities and effective communication skills, particularly in high-pressure environments. Committed to fostering a collaborative atmosphere that empowers teams to achieve outstanding results.
Overview
16
16
years of professional experience
Work History
Service Manager
TruGreen Lawn Care
06.2021 - Current
- Oversaw daily operations ensuring high-quality lawn care services and customer satisfaction.
- Trained and mentored staff on best practices for service delivery and equipment usage.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed scheduling and logistics to optimize route planning for service technicians.
- Conducted performance evaluations to identify training needs and promote professional development.
- Analyzed customer feedback to drive continuous improvement in service offerings and client retention.
- Collaborated with sales teams to align service capabilities with customer expectations and market trends.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Lawn Care Technician
Trugreen
01.2017 - 06.2021
- Maintained routine landscaping schedules to boost lawn health.
- Diagnosed lawn issues and recommended targeted solutions.
- Developed lasting customer relationships and grew network over time.
- Educated employees and members of public on products utilized by Trugreen during a routine application.
- Proactively helping the customer by anticipating future needs and delivering timely solutions.
- 2021 Overall Customer Retention of 74.7%
Bar Manager
Chances Casino
01.2015 - 01.2016
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Determined business needs by acquiring client feedback for process improvements.
Executive Chairperson
Okanagan College Student Union
01.2010 - 01.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
Salmon Arm Secondary
Salmon Arm, BCAuthorized Assistant Certificate - undefined
Lakeland College
Edmonton, ABPesticide Applicator Certificate of Qualification - Landscape
Lakeland College
Edmonton, ABSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Employee relations
- Staff motivation
- Service quality management
- Coaching and mentoring
- Reliable and responsible
- Rapport building
Accomplishments
GreenThumb Award recipient in 2023
Languages
English
Native or Bilingual
Timeline
Service Manager
TruGreen Lawn Care
06.2021 - Current
Lawn Care Technician
Trugreen
01.2017 - 06.2021
Bar Manager
Chances Casino
01.2015 - 01.2016
Executive Chairperson
Okanagan College Student Union
01.2010 - 01.2014
Authorized Assistant Certificate - undefined
Lakeland College
High School Diploma -
Salmon Arm Secondary
Pesticide Applicator Certificate of Qualification - Landscape
Lakeland College