Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Software
Certification
Timeline
Generic

Rusizana Fiacle Chachana

Edmonton,AB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista/Sales Associate

Starbucks
11.2021 - Current
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Developed strong rapport with customers and created positive impression of business.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with team members, sharing best practices for handling challenging situations effectively.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
  • Developed strong relationships with clients through empathetic communication and genuine concern for their needs.

Education

High School Diploma -

Centre High Campus
Edmonton, AB
04.2022

Skills

  • Staff Training
  • Exceptional customer service
  • Hospitality and Professionalism
  • Information Security
  • Consultative Sales
  • Data Collection
  • Appointment Scheduling
  • Spreadsheet tracking
  • De-Escalation Techniques
  • Multitasking Abilities
  • Statistical analysis understanding
  • Microsoft Excel
  • Sales Development

Accomplishments

  • Won Barista/Partner of the Quarter in 2022 .
  • Promoted to Barista Trainer after 8 months.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Resolved product issue through consumer testing.
  • Maintained an average typing speed of 55 WPM on all assignments.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Professional Working

Software

Software Development

SQL Database

Certification

Coffee Master Training - 2022-2023

Timeline

Barista/Sales Associate

Starbucks
11.2021 - Current

High School Diploma -

Centre High Campus

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Rusizana Fiacle Chachana