Chace Burton
Pembroke,Canada
Summary
Driven IT graduate with experience providing technical support and customer service to end-users. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.
Adaptable and resourceful with positive outlook and knack for troubleshooting technical issues. Possesses foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration. Committed to leveraging technology to ensure seamless operations and enhance user experience.
Overview
7
7
years of professional experience
Work History
Tutor
Algonquin College
03.2024 - 12.2024
- Provided subject-specific tutorial support to students both one-on-one and in group sessions
- Coached students on academic concepts and explained terminology in easy-to-understand language
- Mentored and supported students to build their confidence and study skills
- Assessed student's strengths and weaknesses to create individualized lesson plans
Desktop Support Intern
DND
05.2024 - 09.2024
- Analyzed application compatibility issues with existing systems
- Performed maintenance tasks such as virus scanning, disk defragmentation, system backups
- Assisted with the setup of new user accounts in Active Directory
- Configured and installed desktop systems and peripheral devices such as printers, scanners, monitors, and other equipment
- Resolved customer inquiries related to software applications and computer systems
- Provided technical support for hardware and software issues, including troubleshooting network connectivity problems
- Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue
Online Grocery Associate
WalMart
06.2018 - 07.2021
- Received work assignments from order system to fill orders
- Managed multiple tasks simultaneously while adhering to strict safety protocols at all times
Education
Diploma - Computer Systems
Algonquin College
Ottawa, ON12.2024
High School Diploma -
General Panet High School
06.2013
Skills
- Desktop technical support
- Remote support
- System administration
- Network maintenance
- Help desk operations
- IT documentation
- Server maintenance
- Helpdesk services
- Debugging
- Troubleshooting and Diagnostics
- Work Ethic
- Self-Motivation
Timeline
Desktop Support Intern
DND
05.2024 - 09.2024
Tutor
Algonquin College
03.2024 - 12.2024
Online Grocery Associate
WalMart
06.2018 - 07.2021
Diploma - Computer Systems
Algonquin College
High School Diploma -
General Panet High School
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