Christina Habte
Edmonton,Alberta
Summary
Highly skilled and dedicated professional with a proven track record in delivering exceptional customer service. As a dependable leader, I consistently lead by example, fostering a culture of efficiency and reliability within the team. With a strong commitment to meeting and exceeding customer expectations, I strive to ensure seamless experiences and build lasting relationships. As an efficient and reliable employee, I am adept at handling challenging situations with grace and professionalism, ensuring optimal outcomes for both customers and the organization. Passionate about driving customer satisfaction and team success, I am poised to contribute positively to any customer-focused role.
Overview
11
11
years of professional experience
Work History
Server
Discreet Lounge
03.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Manager
Discreet Lounge
10.2023 - 03.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed approximately 30 incoming calls, emails and booking per day from customers
Bartender Shift Manager
One XVII Lounge
01.2021 - 08.2023
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Retail Sales Associate
Pink
01.2020 - 03.2020
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing finances
- Achieving established goals
- Directing customers to merchandise within the store.
Retail Team Leader
Street
01.2018 - 01.2020
- Anticipated customer and store needs by constantly keeping a watchful eye on both the customers and environment for cues
- Organized opening and closing duties as assigned.
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
Team Member
Tim Hortons
01.2013 - 01.2014
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Prepared and served beverages such as coffee, tea and drinks.
Education
Bachelor of Arts -
MacEwan University
Edmonton03.2026
High School Diploma -
Archbishop O’Leary High School
Edmonton, AB12.2017
Skills
- Hospitality service expertise
- Cash handling
- Active listener
- Scheduling appointments
- Adaptability and Flexibility
- Time Management
- Attention to Detail
- Effective Communication
- Organizational Skills
- Customer service optimization
Timeline
Server
Discreet Lounge
03.2024 - Current
Manager
Discreet Lounge
10.2023 - 03.2024
Bartender Shift Manager
One XVII Lounge
01.2021 - 08.2023
Retail Sales Associate
Pink
01.2020 - 03.2020
Retail Team Leader
Street
01.2018 - 01.2020
Team Member
Tim Hortons
01.2013 - 01.2014
Bachelor of Arts -
MacEwan University
High School Diploma -
Archbishop O’Leary High School
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