Caitlin Gunn

Hamilton,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

General Manager

The Burger's Priest

11.2019 - 07.2024

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.

Customer Service Administrator

Acorn Stairlifts Canada Inc.

05.2016 - 04.2018

Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Managed complex scheduling tasks such as arranging appointments, balancing employee availability or coordinating special deliveries according to specified timeframes.
Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
Exhibited high energy and professionalism when dealing with clients and staff.

Copy & Print Center Team Lead

Staples

08.2014 - 04.2015

Trained new team members by relaying information on company procedures and safety requirements.
Coached team members in techniques necessary to complete job tasks.
Worked different stations to provide optimal coverage and meet production goals.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Promoted high standards through personal examples to help each team member understand expected behaviours and standards.
Educated staff on organizational mission and goals to help employees achieve success.
Frequently inspected production area to verify proper equipment operation.

Shift Manager

McDonald's

05.2010 - 06.2013

Assigned tasks to employees and oversaw opening and closing of restaurant.
Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
Monitored employee food handling, safety and uniform requirements.
Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
Increased efficiency of kitchen operations by working closely with kitchen staff to optimize workflows and minimize food preparation times.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Managed the daily activities of up to 30 staff members, providing guidance and support while ensuring accountability for individual performance.

Education

Advanced Diploma - Business Administration - Marketing

Sheridan College

Mississauga, ON

04.2016

Skills

Operations Management
Cost Control
Leadership and Development
Attention to Detail
Time Management
Teamwork and Collaboration

Customer Relations
Decision-Making
Technologically Proficient
Problem-Solving
Troubleshooting

Interests

Mental Health Advocacy
Community Involvement
Personal Development
Descriptive Writing
Painting
Cybersecurity
Camping
Tech

Timeline